Question 1

How does surveys & feedback IVR work?

Accepted Answer

Collect customer feedback and NPS scores by keypad via automated calls, with every answer logged and sent to your system.

Question 2

What industries use surveys & feedback IVR?

Accepted Answer

Surveys & Feedback IVR is commonly used by Market Research, Retail, Hospitality, Healthcare businesses.

Question 3

What is IVR and how does it work?

Accepted Answer

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

Question 4

How long does IVR setup take?

Accepted Answer

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Question 5

Can I use my existing phone number?

Accepted Answer

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

IVR for Surveys & Feedback

Key Benefits

Phone-first respondents reached

Every keypress logged

Results sent via webhook

Recorded prompts in any language

Industries

Market Research

Retail

Hospitality

Healthcare

Tell us about your calls

FAQ

Ready for Surveys & Feedback IVR?