Question 1

How does appointment reminders IVR work?

Accepted Answer

Cut no-shows with automated reminder calls that let patients confirm, reschedule, or cancel via a simple DTMF menu. Hindi or English text-to-speech (or your own recordings in any language) plays the appointment time and captures the response in real time, then sends it to your calendar via API.

Question 2

What industries use appointment reminders IVR?

Accepted Answer

Appointment Reminders IVR is commonly used by Healthcare, Diagnostics & Labs, Salons, Wellness businesses.

Question 3

What is IVR and how does it work?

Accepted Answer

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

Question 4

How long does IVR setup take?

Accepted Answer

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Question 5

Can I use my existing phone number?

Accepted Answer

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

IVR for Appointment Reminders

Key Benefits

DTMF confirm / reschedule

Hindi and English TTS prompts

Fewer no-shows

Calendar sync via API

Industries

Healthcare

Diagnostics & Labs

Salons

Wellness

Tell us about your calls

FAQ

Ready for Appointment Reminders IVR?