Question 1

How does auto attendant IVR work?

Accepted Answer

Answer every call with a menu that sends the caller to the right department, so one published number serves the whole business without a receptionist.

Question 2

What industries use auto attendant IVR?

Accepted Answer

Auto Attendant IVR is commonly used by Professional Services, Manufacturing, Healthcare, Education businesses.

Question 3

What is IVR and how does it work?

Accepted Answer

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

Question 4

How long does IVR setup take?

Accepted Answer

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Question 5

Can I use my existing phone number?

Accepted Answer

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

Auto Attendant & Department Routing

Key Benefits

One number for the whole business

Callers route themselves

No receptionist required

Works out of hours

Industries

Professional Services

Manufacturing

Healthcare

Education

Tell us about your calls

FAQ

Ready for Auto Attendant IVR?