A Transfer step in Edesy IVR can hold a list of backup numbers. If the first number is busy, doesn't answer within the ring time or can't be reached, the next one rings, in the order you set. Callers can hear "connecting you to another executive" in between, and a closing message if nobody answers.
₹20 Free Credit, No Card
₹1 per Minute
Visual Flow Builder
One Transfer step, several numbers, tried one after another
Enter the main number, for example your sales mobile.
Press "Add backup number" for each extra number, in the order they should ring.
How long each number rings, 5 to 120 seconds. With backups the default is 20 seconds.
Optional: a line before each backup, and a message if no one answers.
Call the flow from your phone, let the first number ring out, and hear the fallback.
| Setting | Range or default | Notes |
|---|---|---|
| Phone number | Required | A 10-digit number gets +91 added |
| Backup numbers | Optional list | Tried in order if the number before is busy, unanswered or unreachable |
| Announce message | Optional | Spoken once before the first dial |
| Ring time per number | 5 to 120 s; 30 s, or 20 s with backups | Keep it short so callers aren't left waiting |
| Before trying a backup | Optional | For example "Connecting you to another executive" |
| If no one answers | Optional | Spoken after the last number, then the call ends |
The person who answers sees your IVR number as the caller ID. The builder flags any backup entry that isn't a valid phone number before you publish.
| Numbers | Ring time each | Longest wait |
|---|---|---|
| 1 | 30 s | About 30 s |
| 2 | 20 s | About 40 s |
| 3 | 20 s | About 60 s |
| 4 | 15 s | About 60 s |
Put the person most likely to answer first. Add an Email or HTTP Request step before the Transfer if you want the caller's details even when nobody picks up.
Ring the owner first, then two executives, so an enquiry isn't lost to a busy phone.
Try reception, then the back office, then the manager.
Campaign calls that forward interested people stay covered when one rep is on another call.
Share your use case and volume. We reply within one working day with a setup plan and pricing.
Resources to help you evaluate and implement
Add backup numbers to your Transfer step and test it on your phone. ₹20 free credit, no card.