Press 1 to Connect a Caller

To build a "press 1 to connect" flow, add a Config node for the language, a Say or Play Audio node with your message, a Menu node with key 1, an Email node on key 1 so you hear about every interested caller, and a Transfer node that forwards the call to your phone number. Connect the Menu's timeout exit to a Hangup with a goodbye. Test it, publish it, then attach it to a number or a campaign.

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The flow#

Start
  → Config         language: Hindi (or English, Tamil…)
  → Say / Play     your message
  → Menu           "For more details, press 1"   options: 1 Interested
       ├─ 1        → Email  "Hot lead: {{var.lead_phone}}"
       │            → Transfer  +91 98XXX XXXXX  (announce: "Connecting you to our team")
       ├─ 9        → HTTP Request (add to Do Not Call)  → Hangup "You won't be called again"
       └─ timeout  → Hangup  "Thank you. Goodbye."

Steps#

1. Create a flow. Open Flows at ivr.edesy.in, create a flow and name it, e.g. "Diwali offer: press 1". You can start blank or from the Menu: Sales or Support template.
2. Add a Config node right after Start. Set Voice & speech language, e.g. Hindi. For Bengali, Tamil, Telugu or Marathi also set Voice provider to Google. See Flows in Every Language.
3. Add your message.
   • Say for text to speech: "Namaste {{var.contact_name}}, Diwali par hamare naye project par special offer hai."
   • Or Play Audio for a recording (mp3, wav, m4a or ogg, up to 5 MB). Use a recording for languages without text to speech, or when you want a voice artist.
4. Add a Menu node.
   • Prompt: "Aur jaankari ke liye 1 dabaiye." (For more details, press 1.)
   • Timeout (seconds): 6 to 8 for an outbound call, so people have time to take the phone from their ear.
   • Max digits: 1.
   • Keypad options: 1 labelled "Interested". Optionally 9 labelled "Stop calls".
5. On key 1, add an Email node, then a Transfer node.
   • Email subject: Hot lead: {{var.lead_phone}} pressed 1. Message: {{var.contact_name}} ({{var.lead_phone}}) chose {{menu_choice}} at {{time}}.
   • Transfer Phone number: your sales number, e.g. +919800000001 (a 10-digit number gets +91 added). Announce message: "Kripya line par bane rahein, hum aapko hamari team se jod rahe hain." Ring timeout: 30 seconds.
6. On the timeout exit, add a Hangup node with a Goodbye message in the caller's language: "Dhanyavaad. Aapka din shubh ho."
7. Optional: key 9 to stop calls. Add an HTTP Request node that adds the number to your Do Not Call list (see below), then a Hangup: "Aapko dobara call nahi kiya jayega."
8. Check, test and publish. Fix anything in the flow checks, place a test call to your own phone, press 1 and check the transfer rings. Then Publish. See Test and Publish.

Node settings at a glance#

Things to get right#

• Put the Email (or HTTP Request) before the Transfer. Transfer ends the flow and has no "no answer" exit. If your sales phone doesn't pick up within the ring timeout, the call ends. The email means you still have the lead and can call back.
• Always connect the Menu's timeout exit. Without it, the menu repeats up to two more times and then says "We didn't receive any input. Goodbye." in English. A wrong key plays "Sorry, that's not a valid option." in English and repeats the menu.
• Who sees which number. On a campaign call, the person you forward to sees your campaign caller ID. On an inbound call they see your IVR number. Use Dial to set a different caller ID, or to forward to a SIP address.
• One phone number per Transfer. To send different keys to different teams, give each key its own Transfer node (e.g. 1 for sales, 2 for site visits).
• A forwarded call keeps a second line busy while the two people talk. Keep Max Concurrent Calls on a campaign in line with how many calls your team can take at once.
• Use the right tokens. On outbound and campaign calls, {{caller}} is your own number and {{did}} is the person called. In emails, use {{var.lead_phone}} for the lead's number. See Variables and Tokens.
• Short prompts work better. Say the key early and repeat it once: "For details, press 1. Again, press 1 for details."

Add a "press 9 to stop calls" option#

Add an HTTP Request node on key 9:

Numbers on the Do Not Call list are removed from every future campaign upload. See AMD, Fallback Caller ID and DNC.

Use the flow#

• On an inbound number: callers to the number hear the flow. See Connect a Number.
• On an outbound campaign: call a list and run the flow on every answered call. See Run a Flow as a Campaign.
• One call at a time from your system: see the outbound IVR API.

FAQ#

Can the caller say "yes" instead of pressing 1?#

Partly. The Ask node captures a spoken answer in English or Hindi and saves it as text, but it does not branch on what was said. For routing, use the keypad.

Can I forward to more than one number?#

Each key can forward to its own number. A single Transfer rings one number. There are no ring groups.

What happens if my sales team doesn't answer?#

The call ends after the ring timeout. Put an Email or HTTP Request node before the Transfer so you have the lead's number and can call back.

Does it work in Tamil or Gujarati?#

Yes. Use text to speech for Tamil (Config language Tamil, provider Google), or upload recorded prompts for Gujarati and any other language. Keypresses work the same in every language. See Flows in Every Language.