Automate EMI reminders, loan recovery, and settlement negotiation in fluent हिन्दी and Hinglish. RBI Fair Practice Code compliant, DPDP-ready, with <500ms latency. Reach 528M+ Hindi speakers across North, Central, and East India.
528M+
Hindi Speakers
RBI
Compliant
<500ms
Latency
$0.04/min
Starting Price
Integrates with the tools you already use
Production capabilities for Indian NBFCs, banks, and fintechs
Natural हिन्दी conversations with code-switching to English/Hinglish — matches how Indian borrowers actually speak.
Built-in compliance with RBI's calling-hours rules, frequency caps, recording requirements, and disclosure norms.
Handles Khariboli, Awadhi, Bhojpuri-influenced, and Hinglish blends spoken across UP, Bihar, MP, Rajasthan, Delhi NCR.
AI negotiates settlement and EMI rescheduling within pre-configured parameters — no rogue commitments.
Consent capture, data minimization, and right-to-erasure workflows aligned with India's 2023 data protection law.
Track contact rate, right-party connect, promise-to-pay (PTP), broken-promise rate, and actual recovery — by bucket and language.
Right-Party Contact
Cost vs Manual Agents
Calls Per Hour
Response Time
From overdue bucket trigger to PTP — fully automated
Your LMS triggers Edesy via API or webhook when an account crosses 1, 30, 60, 90+ DPD thresholds.
AI calls during RBI-permitted hours (7am-7pm), greets the borrower in Hindi, and identifies the loan account using language they prefer.
Agent explains overdue amount, late fees, and negotiates EMI/settlement within configured parameters in natural Hindi or Hinglish.
Promise-to-pay date and amount logged to CRM. Follow-up auto-scheduled. Recording + transcript stored for compliance audit.
Optimized scripts and compliance flows per loan type
Unsecured retail recovery from 1 DPD to charge-off bucket.
Vehicle EMI recovery with secured-asset compliance.
Hindi script and Hinglish flows tuned to gold loan culture.
Long-tenure recovery with SARFAESI-aware messaging.
Short-tenure, high-volume small-ticket recovery.
Multi-product portfolio recovery for card issuers.
Yes, as long as it follows RBI Fair Practice Code, TRAI's UCC regulations, and the DPDP Act. Edesy's Hindi voice agents are configured by default to call only during permitted hours (7am-7pm), respect frequency caps, record interactions for audit, and capture explicit consent. The platform produces compliance-ready audit trails for every call.
Yes. This is one of the main reasons Indian fintechs and NBFCs pick Edesy. Real Indian borrowers code-switch between Hindi and English mid-sentence ('aapka EMI overdue hai, please pay karo'). Our Hindi voice model is trained on real Indian conversational data including this code-switching pattern.
The Hindi voice agent handles Standard Hindi (Khariboli) by default and recognizes Hinglish, Awadhi-influenced, and Bhojpuri-influenced inputs. For pure-regional cases, we offer dedicated voice agents in Bhojpuri, Awadhi, Maithili, Magahi, and Haryanvi as separate language profiles.
AI agents make 3x more calls per hour, never violate compliance windows, capture every interaction for audit, and cost ~40% of a human BPO. Right-party contact rates are typically 50-60% (vs 30-40% for outsourced human callers) because the system can attempt calls more strategically. Humans still handle high-value settlements and dispute escalations.
Yes. Edesy provides REST APIs and webhooks for triggering calls from your loan management system, and pushes call outcomes, recordings, transcripts, and PTP data back to your CRM. Native integrations exist for HubSpot, Salesforce, Zoho, and most Indian-built LMS platforms.
Starts at $0.04 per minute, all-inclusive — that covers AI voice processing, telephony, and analytics. For Indian volume (10,000+ calls/month), custom INR pricing is available. Contact sales for portfolio-level commercial terms.
Resources to help you evaluate and implement
Set up your first Hindi collection campaign in under 48 hours. RBI-compliant, DPDP-ready, and integrated with your existing LMS/CRM.
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