Compare native audio voice AI platforms. Edesy offers Gemini Live 2.5 HD + OpenAI Realtime, emotional AI, 30 HD voices, and <500ms latency. Retell only supports OpenAI Realtime.
Latency
Per Minute
Languages
AI
Edesy vs Retell AI side by side
Key reasons teams choose us over Retell AI
Dual Native Audio Models
Both Gemini Live 2.5 HD and OpenAI Realtime. Retell only offers OpenAI. Choose the best model for each use case.
Emotional AI (Affective Dialog)
AI detects caller emotions and responds with empathy. De-escalates frustrated customers automatically. Retell has no equivalent.
76% Faster Latency
<500ms average with Vertex AI optimization vs ~500ms on Retell. Sub-400ms responses feel instant and natural.
30 HD Voices
Studio-quality voices with Gemini Live 2.5 HD. Retell is limited to 8 OpenAI voices.
24 Native Languages
Hindi, Tamil, Telugu, Bengali, Marathi, and 19 more. Retell has limited Indian language support.
India Telephony + Support
Native Exotel, Plivo integration (50% cheaper). India-based support team in IST timezone.
What businesses build with Edesy
Real feedback from former Retell users
"Hindi and Tamil support was the dealbreaker. Our Tier-2 customers needed regional language service. Retell couldn't deliver, Edesy could."
Regional Languages
D2C Brand
CX Head
"Our monthly costs dropped 35% after switching. Exotel integration meant domestic rates instead of international Twilio pricing."
35% Cost Savings
Lending
Tech Lead
"Having a support team in IST made a huge difference. When we had issues at 10 AM, we got help immediately instead of waiting for US hours."
Local Support
Clinics
Operations
Common questions about Edesy vs Retell AI
Key differences: 1) Edesy supports both Gemini Live 2.5 HD and OpenAI Realtime native audio models - Retell only has OpenAI, 2) Edesy has emotional AI (Affective Dialog) that detects and responds to caller emotions - Retell doesn't, 3) Edesy achieves <500ms latency with Vertex AI vs ~500ms on Retell, 4) Edesy has 30 HD voices vs 8 on Retell, 5) Edesy has 24 native languages including Indian languages.
Emotional AI (Affective Dialog) is a feature in Gemini Live 2.5 HD that detects caller emotions - frustration, confusion, happiness - from voice patterns and adapts responses accordingly. It de-escalates angry customers automatically. Retell only supports OpenAI Realtime which doesn't have this capability.
Edesy uses Vertex AI infrastructure for Gemini Live, achieving <500ms average latency - that's 76% faster than Google AI Studio and about 25% faster than Retell's ~500ms. Sub-400ms response times make conversations feel instant and natural.
Yes! Edesy supports both OpenAI Realtime AND Gemini Live 2.5 HD. You can choose based on use case: Gemini for emotional AI and Indian languages, OpenAI for complex reasoning. Retell only offers OpenAI Realtime.
Yes, typically 30-50% more affordable for India: 1) Native Exotel/Plivo integration at domestic rates vs Twilio international rates, 2) Gemini Live 2.5 HD is ~₹8/min vs OpenAI Realtime at ~₹12/min, 3) INR billing without USD conversion fees.
Yes! Since both support OpenAI Realtime, your prompts work with minimal changes. Most migrations complete in 1-2 weeks. We help with telephony integration, testing, and parallel running during transition.
Both work well. If you want emotional AI, 30 HD voices, or might expand to other markets later, choose Edesy. If you're happy with OpenAI Realtime only and prefer Retell's API design, either works. Edesy offers more flexibility.
See how we compare to other platforms
See why businesses are switching from Retell AI. Get a personalized demo.
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.
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Open in DriveAI voice agent qualifying leads for solar installation company in Assamese language. Natural conversation flow with product inquiry handling.
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Open in DriveAI voice bot helping patients book hospital appointments in Bengali. Natural conversation with availability checking and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.
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Open in Drive60% cheaper than Retell AI & Vapi - start from ₹6/min