Selling on Instagram, WhatsApp or a store with no integration? Upload a CSV of cash-on-delivery orders at orders.edesy.in and each customer gets a call in Hindi or English: press 1 to confirm, press 2 to cancel. Every row is checked before anything is created. Your first 25 orders are free, then Rs 3 per confirmed order.
25 orders free
Rs 3 per confirmed order
Retries included
Hindi or English
Download the template from the Upload orders screen.
| Column | Required | Example |
|---|---|---|
| external_id (your order ID) | Yes | 1042 |
| phone (Indian number) | Yes | +919876543210 or 9123456780 |
| amount (rupees) | Yes | 1299 |
| customer_name | No | Asha Verma |
| items | No | T-shirt x2; Cap x1 |
| number (order number shown to customers) | No | #1042 |
| Rows per file | - | Up to 5,000 (5 MB) |
Check first, import second, then calls follow your call rule
One header row, then one order per row. Columns can be in any order.
We read the file without creating anything and mark every row Ready or with its problem, such as a missing phone or a duplicate order ID.
Rows with problems are skipped; fix them and upload just those rows again.
Uploaded orders belong to your Orders API store and are called by a call rule on it, with its wait, calling hours and retries.
See who confirmed, cancelled or did not answer in Orders, and export them.
| You sell through | Use |
|---|---|
| Shopify | Shopify connection: orders arrive automatically and the result is tagged on the order |
| WooCommerce | WooCommerce connection: status and order meta are updated for you |
| Instagram, WhatsApp, marketplaces or a store with no integration | CSV upload: export or type your COD orders and upload them |
| Your own system | The Orders API or webhooks |
With a CSV there is no store to write back to, so results stay in Order Calls: filter Orders by outcome or export them before you hand parcels to the courier.
Calls follow your call rule: by default the first call goes 2 minutes after import, only between 09:00 and 21:00 IST, with up to 3 attempts. Orders imported outside those hours are called when the window opens. Billing is the same as for connected stores: Rs 3 per order where a call connected, retries included, and orders where nobody picked up are free. Prices exclude 18% GST.
Explore more comparisons, alternatives, and resources
COD Order Calls
Calculators and tools
Tell us where your orders come from and your monthly COD volume. We reply within one working day.
Upload a CSV, turn on a call rule and your first 25 orders are free. Rs 3 per confirmed order after that.