Write the call your COD customers hear before you ship: a greeting with the order and amount, a press 1 to confirm / press 2 to cancel question, and what to say after each answer. Hindi, English or Hinglish, friendly or formal.
Want this call placed automatically on every COD order? See COD order confirmation calls, or the Hindi call details.
Spoken in the greeting. Left empty, it shows the store name variable.
Must differ from the cancel key.
Must differ from the confirm key.
Variables are filled in per call: customer name, order number and the COD amount. In Hindi the amount is spoken in words, because digits inside a Hindi sentence can be misread by text-to-speech.
Your COD confirmation call script
| When | What the customer hears |
|---|---|
| Greeting (call answered) | नमस्ते प्रिया जी, Your Store से आपका ऑर्डर #1042, कुल राशि तीन हज़ार दो सौ पैंतालीस रुपये, कैश ऑन डिलीवरी पर है। |
| The question | ऑर्डर कन्फ़र्म करने के लिए एक दबाइए। कैंसल करने के लिए दो दबाइए। |
| Pressed 1: confirmed | धन्यवाद! आपका ऑर्डर कन्फ़र्म हो गया है। |
| Confirmed, store not updated yet | धन्यवाद! हम जल्द ही आपका ऑर्डर अपडेट कर देंगे। |
| Pressed 2: cancelled | आपका ऑर्डर कैंसल कर दिया गया है। धन्यवाद। |
| Cancelled, store not updated yet | धन्यवाद! हम जल्द ही आपका ऑर्डर कैंसल कर देंगे। |
| No key pressed | हमें आपका जवाब नहीं मिला। हम आपको दोबारा कॉल करेंगे। धन्यवाद। |
Hindi, English and Hinglish scripts
Friendly or formal tone
Choose the keys for confirm and cancel
Lines for confirmed, cancelled, no answer and store-not-updated-yet
Sample order or call variables ({{var.customer_name}} style)
Copy or download as text
Get a short, clear script before setting up confirmation calls.
Give agents the same wording for every COD order.
Draft scripts for client stores in Hindi and English.
Paste the lines into a keypad menu in any IVR.
It's spoken in the greeting so the customer knows who is calling.
Hindi, English or Hinglish; friendly or formal.
1 to confirm and 2 to cancel is the common pattern and what Edesy's COD call uses.
Copy or download it, or hear it read aloud in the IVR voice generator.
Keep it under 20 seconds before the question. Customers often pick up while busy, and a short call is easier to follow.
| Line | When it plays |
|---|---|
| Greeting | As soon as the call is answered |
| The question | Right after the greeting; waits for a key |
| Confirmed | After the confirm key, once the store accepts it |
| Confirmed, store not updated yet | After the confirm key, if the store hasn't accepted the update yet |
| Cancelled | After the cancel key, once the store accepts it |
| Cancelled, store not updated yet | After the cancel key, if the store hasn't accepted it yet |
| No answer | When no key is pressed |
These are the same lines you edit in Edesy's COD call. See how it works.
Edesy places the call when a COD order comes in, in Hindi or English, and writes confirm or cancel back to your store. Pay as you go from a prepaid wallet; share your volume for pricing.
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