Can it handle high call volumes?

Yes, the AI bot scales to handle thousands of concurrent calls. During peak hours or outage events, it absorbs the spike without degradation.

Does it integrate with BSS/OSS systems?

We integrate with major BSS platforms, billing systems, and CRM tools used by telecom operators via standard APIs.

Can subscribers change plans via voice?

Yes, the bot can process plan upgrades, downgrades, add-on activations, and service modifications with proper verification and confirmation.

How does it handle network outage calls?

The bot checks outage databases, provides affected area status, shares estimated restoration times, and logs complaints for unrecognized issues.

Industry

Inbound Voice Bot for Telecom

Handle millions of subscriber calls with AI. Plan inquiries, billing issues, network complaints, and service activations resolved instantly without agent queues.

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Telecom Inbound Features

Built for high-volume telco support

Plan Inquiries

Help subscribers check current plan details, compare options, and upgrade or downgrade plans.

Billing Support

Explain charges, process bill payments, handle disputes, and set up auto-pay.

Network Issues

Log network complaints, check outage status, and provide troubleshooting steps.

Service Activation

Activate new services, add-ons, roaming packs, and data boosters via voice.

Number Portability

Guide subscribers through the port-in and port-out process with status updates.

Usage Analytics

Share data usage, call minutes, remaining balance, and validity information.

Deploy for Telecom

Handle millions of calls

Connect BSS/OSS

Integrate with your billing and operations support systems for real-time subscriber data.

Configure Telecom Flows

Set up plan inquiry, billing, complaints, and service activation workflows.

Deploy at Scale

Handle thousands of concurrent calls with AI that scales elastically.

Monitor & Optimize

Track first-call resolution, average handling time, and subscriber satisfaction.

Telecom Results

"We handle 50,000 calls daily. The AI bot resolves 68% of them automatically. Our contact center costs dropped by 40% while CSAT improved."

Vikram Rathod

"Billing inquiries were our biggest call driver. The AI bot explains charges clearly and callers can pay right during the call. Agent escalations dropped significantly."

Savita Kumari

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