Turn frustrated callers into satisfied customers with AI that listens empathetically, logs complaints accurately, assigns tickets, and provides resolution updates.
Integrates with the tools you already use
Empathetic and efficient complaint handling
AI trained to acknowledge frustration, show empathy, and make customers feel heard before logging the issue.
Capture complaint details, categorize issues, and create structured tickets automatically.
Critical complaints are flagged and escalated to senior staff immediately with full context.
Callers checking on existing complaints get instant status updates from the ticketing system.
Track complaint resolution timelines, SLA adherence, and follow up until closure.
Identify complaint patterns, root causes, and trending issues to drive systemic improvements.
From complaint to resolution
Customer calls and describes their complaint. AI listens empathetically and captures all details.
AI categorizes the issue, creates a ticket in your system, and assigns it to the right team.
Customer receives a ticket number and expected resolution timeline via SMS.
AI follows up on open tickets, provides status updates, and confirms resolution with the customer.
"Customer complaints are now logged accurately 100% of the time. No more lost complaints or miscategorized issues. Our resolution time improved by 40%."
Kiran Bhat
"The AI handles angry callers better than we expected. It acknowledges their frustration, logs everything, and customers actually feel heard. CSAT on complaints improved."
Meghna Kulkarni
Deploy an AI bot that turns complaints into resolutions and frustrated callers into loyal customers.