Does this help with RBI collection guidelines?

Yes. Our system enforces calling hour restrictions, provides mandatory call recording, and creates complete audit trails as required by RBI guidelines for collection calls.

Can agents be tracked for compliance?

Yes. Every call is logged with agent ID, timestamp, duration, and recording. You can audit individual agent compliance.

What about WhatsApp communication?

Our WhatsApp masking feature allows collection communication via WhatsApp while maintaining the same privacy and compliance standards.

How does this improve contact rates?

Borrowers are more likely to answer calls from local masked numbers compared to known collection center numbers. We've seen 35% improvement in contact rates.

Can we integrate with our loan management system?

Yes. Our REST API integrates with any LMS. Create and manage masked sessions programmatically based on loan account status.

Solution

Number Masking for Loan Collection

Protect both borrower and agent privacy during loan collection calls. Comply with RBI guidelines while maintaining effective communication.

Get Started

View Pricing

RBI

Compliant

35%

Better Contact

Zero

Agent Harassment

100%

Recorded

Key Capabilities

Purpose-built for loan collection

Agent Privacy

Protect collection agents from borrower retaliation. No personal numbers exposed.

RBI Compliance

Meet RBI guidelines for collection calls. Time restrictions and call recording built in.

Mandatory Recording

Record all collection calls for regulatory compliance and dispute resolution.

Time-Based Rules

Enforce RBI-mandated calling hours. Block calls outside permitted times.

How It Works

Simple integration, instant privacy

Loan Account Linked

Map borrower account to a masked number session.

Agent Calls

Collection agent calls through masked number within permitted hours.

Call Recorded

Every call is recorded with timestamps and agent ID.

Compliance Report

Generate audit reports for RBI compliance.

Benefits

For your business and your users

For NBFCs & Banks

RBI compliance built-in
Agent safety and retention
Complete audit trails
Reduced legal risk

For Borrowers

Privacy protection
No calls outside hours
Documented interactions
Reduced harassment

Frequently Asked Questions

Simple Per-Minute Pricing

No monthly fees. No hidden charges. Get started instantly on our self-serve portal.

Ready to Protect User Privacy?

Get started on our self-serve portal. No sales call required. Rs 1.50 per minute.

Go to Portal Contact Sales

Solution

Number Masking for Loan Collection

Protect both borrower and agent privacy during loan collection calls. Comply with RBI guidelines while maintaining effective communication.

Get Started

View Pricing

Trusted by businesses across India

ShopifyAmazonStripeSlackNotionVercel

RBI

Compliant

35%

Better Contact

Zero

Agent Harassment

100%

Recorded

Key Capabilities

Purpose-built for loan collection

Agent Privacy

Protect collection agents from borrower retaliation. No personal numbers exposed.

RBI Compliance

Meet RBI guidelines for collection calls. Time restrictions and call recording built in.

Mandatory Recording

Record all collection calls for regulatory compliance and dispute resolution.

Time-Based Rules

Enforce RBI-mandated calling hours. Block calls outside permitted times.

How It Works

Simple integration, instant privacy

Loan Account Linked

Map borrower account to a masked number session.

Agent Calls

Collection agent calls through masked number within permitted hours.

Call Recorded

Every call is recorded with timestamps and agent ID.

Compliance Report

Generate audit reports for RBI compliance.

Benefits

For your business and your users

For NBFCs & Banks

RBI compliance built-in
Agent safety and retention
Complete audit trails
Reduced legal risk

For Borrowers

Privacy protection
No calls outside hours
Documented interactions
Reduced harassment

Frequently Asked Questions

Simple Per-Minute Pricing

No monthly fees. No hidden charges. Get started instantly on our self-serve portal.

Ready to Protect User Privacy?

Get started on our self-serve portal. No sales call required. Rs 1.50 per minute.

Go to Portal Contact Sales

Number Masking for Loan Collection

Key Capabilities

How It Works

Benefits

For NBFCs & Banks

For Borrowers

Frequently Asked Questions

Related Solutions

Insurance Claims

Interview Scheduling

Elder Care Services

Simple Per-Minute Pricing

Ready to Protect User Privacy?

Stay Updated

Number Masking for Loan Collection

Key Capabilities

How It Works

Benefits

For NBFCs & Banks

For Borrowers

Frequently Asked Questions

Related Solutions

Insurance Claims

Interview Scheduling

Elder Care Services

Simple Per-Minute Pricing

Ready to Protect User Privacy?

Stay Updated