Use Case

Order Update SMS Notifications

Keep customers informed every step of the way. Order confirmations, shipping updates, and delivery notifications via SMS - the channel they actually check.

70%

Prefer SMS

50%

Less WISMO

98%

Delivery Rate

Higher

Satisfaction

How It Works

Automated order notifications

Order Confirmation

Instant SMS when order is placed. Reassure customers their purchase went through successfully.

Shipping Notification

Alert when order ships with carrier and tracking number. Link to track shipment.

Out for Delivery

Notify when package is on the delivery vehicle. Customers can plan to be home.

Delivery Confirmation

Alert when delivered with photo if available. Prevent porch piracy claims.

Exception Alerts

Proactive notification if there's a delay or issue. Get ahead of customer complaints.

Return Updates

Track return shipments and refund processing. Keep customers informed through the process.

Getting Started

Set up order notifications

1

Connect Shopify

Integrate with your Shopify store to automatically sync orders and shipping data.

2

Configure Triggers

Choose which order events trigger SMS: confirmation, shipped, out for delivery, delivered.

3

Customize Messages

Personalize notification templates with order details, tracking links, and brand voice.

4

Enable & Automate

Turn on automated notifications. SMS sends automatically based on order status changes.

Order SMS FAQ

Common questions about transactional SMS

Related Use Cases

Other SMS marketing use cases

Simple, Transparent Pricing

Pay based on results, not messages. Start with a 14-day free trial.

Starter
$29/ month
For growing Shopify stores
  • Up to 500 recovery messages/month
  • AI-powered message generation
  • WhatsApp Business API
  • Basic analytics dashboard
  • Email support
  • 3 message sequence
Start Free Trial
Most Popular
Growth
$79/ month
For scaling e-commerce brands
  • Up to 2,000 recovery messages/month
  • Everything in Starter
  • Advanced AI personalization
  • Dynamic discount codes
  • Multi-language support (50+)
  • Priority support
  • A/B testing
Start Free Trial
Enterprise
Custom
For high-volume operations
  • Unlimited recovery messages
  • Everything in Growth
  • Dedicated account manager
  • Custom integrations
  • White-label option
  • 99.9% uptime SLA
  • On-premise deployment available

Ready for Better Order Communication?

Keep customers informed with automated order update SMS