Most store support is the same handful of questions: where is my order, how do I return this, is this in stock. Build an AI agent that answers them from your live order and shipping data on WhatsApp and web chat, and hands refunds disputes and damaged-item claims to your team.
Integrates with the tools you already use
Each one reads or writes data in your store, shipping or helpdesk tools
The customer shares an order number or phone number. The agent looks up the order, reads the courier status and replies with the current location and expected delivery date.
The agent checks the order date against your return window, asks for the reason and a photo if needed, and creates the return request or exchange in your system.
For cash-on-delivery orders, the agent messages the buyer to confirm the order and address before dispatch, and flags unconfirmed orders for your team.
Size guides, material, delivery time to a PIN code, offer terms. Answers come from your product catalogue and policy pages.
Customers can correct an address or phone number before the order ships. After dispatch, the agent explains the options and routes to the team.
Damaged items, missing parcels, payment debited but order not placed: these go to a human with the order details already pulled up.
From store connection to live on WhatsApp
Illustrative examples using a sample order. Real replies use your store's data and policies.
Order status on WhatsApp
Illustrative example
Mera order kab aayega? Order #48213
Order #48213 is shipped and is with the courier in your city. Expected delivery: tomorrow by 7 pm. I will send you the tracking link now.
Ok thanks
You're welcome. If you are not at home tomorrow, reply CHANGE and I will share the redelivery options.
Status read from courier tracking
Answered without a ticket
Damaged item claim
Illustrative example
The mug arrived broken
Sorry about that. Could you send a photo of the item and the outer box? I will pass it to our team along with your order details so they can arrange a replacement or refund.
[photo]
Thanks, received. Your case is with our support team and they will reply here within working hours.
Damage claims always go to a human
Ticket created with order, photo and transcript
Start free, scale as you grow. No per-message fees, no hidden costs.
Show us your top support questions and we will scope an order tracking and returns agent for your store.
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