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Turn Your Zendesk Help Center into a Voice Agent

Your Zendesk Help Center is already public HTML — which makes it the strongest fit for a voice agent. Point our crawler at your Help Center URL or sitemap and every article gets ingested, then a scheduled re-crawl keeps answers in sync. A native Zendesk connector is on our roadmap, but because your Help Center is public HTML you can go live today without waiting for it.

Build Your Zendesk Voice Agent
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Crawl

Primary Path

All Articles

Ingested

Scheduled

Re-Crawl

RAG

Grounded Answers

How Your Help Center Reaches Your Voice Agent

Lead with the crawler — a Zendesk Help Center is built for this

Crawl the Public Help Center

A Zendesk Help Center (Guide) is public HTML at your support subdomain. Point our crawler at that URL or its sitemap and we index every published article automatically — no copy-paste, no export.

Scheduled Re-Crawl

Support content changes constantly. Schedule an auto re-crawl so change detection re-indexes edited articles, picks up new ones, and prunes retired ones — keeping the agent in sync with your Help Center.

Semantic Retrieval

Articles are chunked (~512 tokens) and embedded, then retrieved by meaning during calls, so a caller's question maps to the right article even when the wording differs.

Fallback - Export and Upload

If parts of your knowledge live in a private/internal Help Center or are restricted, export those articles to PDF, DOCX, or TXT (up to 10 MB each) and upload them instead.

Two Ways to Set It Up

A native Zendesk connector is on our roadmap — here are the two ways to go live today

Path A - Crawl the Help Center (recommended)
Copy your Help Center URL (for example your support subdomain) or its sitemap. In the voice agent knowledge base, add it as a crawl source. We fetch the rendered HTML articles and index them, respecting robots.txt.
Path B - Export and Upload (for restricted content)
For internal or restricted articles that aren't public, export them to PDF (or DOCX/TXT) and upload the files. Each file can be up to 10 MB. Use this only for what the crawler can't reach.
Automatic Processing
Content is chunked (~512 tokens, 50 overlap), embedded with OpenAI text-embedding-3-small, and stored in an isolated vector index. Ready in about 1-5 minutes.
Deflect Calls with Article Answers
The same agent works across phone, WhatsApp, and website. It retrieves the top matching article chunks, cites the source, and is configured to say 'I don't know' or hand off rather than guess.

What Your Voice Agent Handles from Zendesk

Deflect the calls your Help Center already answers

How-To Questions

Setup, configuration, and usage questions answered straight from your Guide articles

Troubleshooting

Common issues and fixes your support team has already documented

Policies & Terms

Returns, refunds, shipping, and account policies from your Help Center

Tier-1 Deflection

Repetitive tier-1 calls handled by the agent, freeing your human team for complex tickets

Product Details

Feature explanations and spec questions pulled from published articles

24/7 Coverage

After-hours callers get the same answers your Help Center provides, spoken live

Support Teams Running Voice from Zendesk

How Help Center content becomes call deflection

"We pointed the crawler at our Help Center sitemap and every article was in the voice agent by the end of the day. The re-crawl keeps it matched to our Guide edits."

Full Help Center Live

E-commerce

Customer Support

"Tier-1 how-to calls used to eat our queue. Now the agent answers them from the same articles our team wrote — and hands off cleanly when it's out of scope."

Tier-1 Calls Deflected

SaaS

Support

"It cites the Help Center article behind each answer, so we trust it and callers get consistent information across chat, web, and phone."

Consistent Cross-Channel Answers

Consumer Tech

Customer Experience

Zendesk Voice Agent FAQ

Straight answers about how this works

Explore Knowledge Sources

Other ways to feed your voice agent

Knowledge Base Hub

From a Website URL

Notion Knowledge Base

Confluence Knowledge Base

From Your FAQ

Simple, Transparent Pricing

AI-powered phone calls from ₹6/min — or bring your own AI keys and pay just ₹1.5/min platform fee

Pay As You Go
₹6/ minute + telephony$0.07/min
Start immediately, pay per minute
  • No monthly commitment
  • Standard AI providers included
  • Twilio/Exotel integration
  • Call analytics dashboard
  • 8+ Indian languages
  • 24/7 availability
Get Started
Most Popular
Pro
₹1,499/ month$18/month
For growing businesses
  • ₹5/min ($0.06) platform rate
  • 300 minutes included
  • Everything in Pay As You Go
  • Priority support
  • Advanced analytics
  • Custom phone numbers
  • Webhook integrations
Start Free Trial
Max
₹4,999/ month$60/month
For high-volume operations
  • ₹4.50/min ($0.05) platform rate
  • 1,100 minutes included
  • Everything in Pro
  • 20% off premium add-ons
  • Custom AI training
  • Dedicated support
  • Multiple phone numbers
Ultra
₹14,999/ month$180/month
Maximum value for enterprises
  • ₹4/min ($0.04) platform rate - lowest
  • 3,500 minutes included
  • Everything in Max
  • 30% off premium add-ons
  • Dedicated infrastructure
  • 99.9% uptime SLA
  • White-label option
  • Dedicated account manager
Bring Your Own Keys
₹1.5/ minute + your AI & telephonyplatform fee
Use your own STT, LLM & TTS keys
  • Lowest platform rate
  • Bring your own OpenAI, Gemini, Deepgram, ElevenLabs keys
  • Pay AI providers directly at your own rates
  • No platform markup on AI minutes
  • Data residency & compliance friendly
  • Best for high volume
See BYOK Pricing

Turn Your Help Center into Call Deflection

Crawl your public Zendesk Help Center and let your voice agent answer the calls your articles already cover

Start Free TrialRead the Docs

Need a native Zendesk connector?

Direct Zendesk sync is on our roadmap. Tell us about your setup and we'll prioritize building it for your rollout—and you can go live today with crawl or file upload in the meantime.

Request the ConnectorSee Pricing
Flexible Pricing

Get a Demo of a Zendesk-Powered Voice Agent

Every business is unique. Let's discuss your specific needs and create a pricing plan that works for you.

AI Voice Agent - Zendesk Help Center - Contact Us for Pricing
Get a personalized quote tailored to your business requirements

What You Get

Custom pricing based on your needs

No hidden fees or surprises

Flexible payment options

Volume discounts available

Free consultation & demo

30-day money-back guarantee

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Our team will get back to you within 24 hours with a personalized pricing proposal

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Simple, Transparent Pricing

Start from $0.04/min - 60% cheaper than alternatives

Pay As You Go
$0.04/ minute + telephony
Start immediately, pay per minute
  • No monthly commitment
  • Standard AI providers included
  • Twilio/Exotel integration
  • Call analytics dashboard
  • 24+ languages
  • 24/7 availability
Get Started Free
Most Popular
Pro
$49/ month
For growing businesses
  • $0.035/min platform rate
  • 300 minutes included
  • Everything in Pay As You Go
  • Priority support
  • Advanced analytics
  • Custom phone numbers
  • Webhook integrations
Start Free Trial
Max
$149/ month
For high-volume operations
  • $0.03/min platform rate
  • 1,100 minutes included
  • Everything in Pro
  • 20% off premium add-ons
  • Custom AI training
  • Dedicated support
  • Multiple phone numbers

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Solutions

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  • WhatsApp Bot Builder
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