Your Zendesk Help Center is already public HTML — which makes it the strongest fit for a voice agent. Point our crawler at your Help Center URL or sitemap and every article gets ingested, then a scheduled re-crawl keeps answers in sync. A native Zendesk connector is on our roadmap, but because your Help Center is public HTML you can go live today without waiting for it.
Primary Path
Ingested
Re-Crawl
Grounded Answers
Lead with the crawler — a Zendesk Help Center is built for this
A Zendesk Help Center (Guide) is public HTML at your support subdomain. Point our crawler at that URL or its sitemap and we index every published article automatically — no copy-paste, no export.
Support content changes constantly. Schedule an auto re-crawl so change detection re-indexes edited articles, picks up new ones, and prunes retired ones — keeping the agent in sync with your Help Center.
Articles are chunked (~512 tokens) and embedded, then retrieved by meaning during calls, so a caller's question maps to the right article even when the wording differs.
If parts of your knowledge live in a private/internal Help Center or are restricted, export those articles to PDF, DOCX, or TXT (up to 10 MB each) and upload them instead.
A native Zendesk connector is on our roadmap — here are the two ways to go live today
Deflect the calls your Help Center already answers
Setup, configuration, and usage questions answered straight from your Guide articles
Common issues and fixes your support team has already documented
Returns, refunds, shipping, and account policies from your Help Center
Repetitive tier-1 calls handled by the agent, freeing your human team for complex tickets
Feature explanations and spec questions pulled from published articles
After-hours callers get the same answers your Help Center provides, spoken live
How Help Center content becomes call deflection
"We pointed the crawler at our Help Center sitemap and every article was in the voice agent by the end of the day. The re-crawl keeps it matched to our Guide edits."
Full Help Center Live
E-commerce
Customer Support
"Tier-1 how-to calls used to eat our queue. Now the agent answers them from the same articles our team wrote — and hands off cleanly when it's out of scope."
Tier-1 Calls Deflected
SaaS
Support
"It cites the Help Center article behind each answer, so we trust it and callers get consistent information across chat, web, and phone."
Consistent Cross-Channel Answers
Consumer Tech
Customer Experience
Straight answers about how this works
Other ways to feed your voice agent
AI-powered phone calls from ₹6/min — or bring your own AI keys and pay just ₹1.5/min platform fee
Crawl your public Zendesk Help Center and let your voice agent answer the calls your articles already cover
Direct Zendesk sync is on our roadmap. Tell us about your setup and we'll prioritize building it for your rollout—and you can go live today with crawl or file upload in the meantime.
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