Most support calls ask the same handful of questions you already answered in your FAQ. Upload that FAQ as a PDF, DOCX, or TXT, or crawl your public FAQ page by URL. The voice agent then deflects those repetitive calls with accurate, grounded answers. There is no native connector — just two simple, no-code paths.
To Ingest Your FAQ
Repetitive Calls
To Go Live
Grounded Answers
Two honest, no-code paths — pick whichever fits how your FAQ is stored
Have your FAQ in a document? Upload it as a PDF, DOCX, or TXT (up to 10 MB each). We parse the questions and answers, chunk, and embed them automatically — no formatting required.
If your FAQ lives on a public web page, point our crawler at the URL or sitemap. We fetch the rendered HTML, respect robots.txt, and index the content — no copy-paste.
Callers rarely phrase questions like your FAQ headings. The agent retrieves by meaning, so 'do you ship to my city' still matches your shipping FAQ entry.
For a crawled FAQ page, schedule an auto re-crawl so edits flow through with change detection. For an uploaded file, re-upload whenever your FAQ changes.
There is no one-click FAQ import — here are the two real paths
The repetitive questions worth automating first
Opening hours, holiday timings, address, and directions
Policy windows, eligibility, and how-to steps callers keep asking about
What's included, tiers, and common billing questions from your FAQ
Shipping timelines, tracking, and coverage areas
Password resets, account changes, and access questions
Onboarding and how-to questions new customers ask repeatedly
How a simple FAQ becomes phone-line automation
"We uploaded our FAQ as a PDF and the agent started fielding the same questions our team answered fifty times a day. Setup took minutes."
Repetitive Calls Handled
Retail
Customer Support
"Our FAQ page was already public, so we just gave the crawler the URL. Now callers get consistent answers whether they read the page or call us."
Consistent Answers
Home Services
Operations
"When a question falls outside the FAQ, the agent says so and hands off to a person. No made-up answers, which is what we worried about."
Clean Handoffs
Healthcare Services
Customer Care
Straight answers about turning your FAQ into voice
Other ways to feed your voice agent
AI-powered phone calls from ₹6/min — or bring your own AI keys and pay just ₹1.5/min platform fee
Upload the file or crawl the page — your voice agent starts deflecting repetitive FAQ calls in minutes
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