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Returns & Exchanges

AI Returns Processing for E-commerce

Automate returns and exchanges with AI voice agents. Return eligibility checks, RMA generation, shipping label creation, exchange processing, and refund status updates. Achieve 80% returns automation and 60% faster processing.

80%

Automated Returns

60%

Faster Processing

24/7

Availability

Integrates with the tools you already use

ShopifyAmazonStripeSlackNotionVercel

Returns & Exchanges Capabilities

Complete returns automation for e-commerce

Eligibility Check

Instant return eligibility verification against your policy

RMA Generation

Automatic RMA number creation and order tracking

Label Creation

Generate and email shipping labels automatically

Exchange Processing

Process size exchanges and product swaps

Refund Status

Provide refund timeline and status updates

Returns Analytics

Track return reasons, rates, and processing times

80%

Automated Returns

60%

Faster Processing

4.7/5

Customer Satisfaction

<500ms

Response Time

How AI Returns Processing Works

Seamless return experience for customers

1

Customer Calls

Customer calls to initiate a return or exchange

2

Eligibility Verified

AI checks return window and policy eligibility

3

RMA Created

Return authorization generated with shipping label

4

Label Sent

Return instructions and label emailed to customer

Results from E-commerce Brands

"Returns used to require 10+ minutes of agent time. The AI processes 80% of them automatically in under 2 minutes."

80% Automation

Apparel Brand

Operations

"Customers love the instant return labels. No more waiting for business hours or agent availability."

24/7 Processing

Electronics Retailer

Support

Simple Pricing

Automate returns affordably

Pay As You Go
$0.04/ minute
Start immediately
  • No monthly commitment
  • Eligibility checks
  • RMA generation
  • Email labels
Get Started Free
Most Popular
Pro
$49/ month
For busy stores
  • $0.035/min rate
  • 300 minutes included
  • Exchange processing
  • Carrier integration
Start Free Trial
Enterprise
Custompricing
For high volume
  • Volume discounts
  • Custom policies
  • OMS integration
  • Returns analytics

Frequently Asked Questions

Explore More Use Cases

Resources to help you evaluate and implement

Ready to automate returns processing?

Start with a free trial - no credit card required.

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Simple, Transparent Pricing

Start from $0.04/min - 60% cheaper than alternatives

Pay As You Go
$0.04/ minute + telephony
Start immediately, pay per minute
  • No monthly commitment
  • Standard AI providers included
  • Twilio/Exotel integration
  • Call analytics dashboard
  • 24+ languages
  • 24/7 availability
Get Started Free
Most Popular
Pro
$49/ month
For growing businesses
  • $0.035/min platform rate
  • 300 minutes included
  • Everything in Pay As You Go
  • Priority support
  • Advanced analytics
  • Custom phone numbers
  • Webhook integrations
Start Free Trial
Max
$149/ month
For high-volume operations
  • $0.03/min platform rate
  • 1,100 minutes included
  • Everything in Pro
  • 20% off premium add-ons
  • Custom AI training
  • Dedicated support
  • Multiple phone numbers