NICE CXone alternative for AI voice automation. Get modern conversational AI without full CCaaS platform complexity.
Native AI
Deployment
Pricing
Languages
Feature-by-feature comparison
| Feature | Edesy | NICE inContact |
|---|---|---|
| Scope | Voice AI focused | Full CCaaS |
| AI Approach | LLM-native | Traditional + AI |
| Deployment | Days | Months |
| Pricing | Per-minute | Seat-based |
| Indian Languages | 22 languages | Enterprise support |
| WFM/Analytics | Voice analytics | Comprehensive |
Key reasons to choose Edesy
LLM-powered vs traditional ASR/NLU.
Deploy in days vs enterprise project.
Best-in-class voice, not CCaaS add-on.
Per-minute vs complex seat licensing.
22 languages, local support, INR billing.
Works with your existing infrastructure.
Real experiences
"Switching to Edesy simplified our voice AI operations significantly. Better results, faster deployment."
LLM Native AI
Enterprise
CTO
"The Indian language support and local team made all the difference for our operations."
22 Indian Languages
Retail
Ops Lead
Common questions
When AI voice is your primary need, Edesy is faster to deploy and more cost-effective. NICE is better if you need full CCaaS with WFM, analytics, and omnichannel.
Yes! Edesy can handle AI-automated calls while NICE handles routing, reporting, and human agent management. Common hybrid deployment.
NICE has AI features within their CCaaS. Edesy's advantage is LLM-native architecture specifically optimized for voice conversations.
NICE is a comprehensive CCaaS for large operations. For AI voice specifically, Edesy often provides better results faster. Many large operations use both.
See how Edesy compares
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.
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Open in DriveAI voice agent qualifying leads for solar installation company in Assamese language. Natural conversation flow with product inquiry handling.
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Open in DriveAI voice bot helping patients book hospital appointments in Bengali. Natural conversation with availability checking and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.
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Open in DriveBest AI voice agent pricing worldwide - from ₹4/min ($0.04) | 40% more affordable than US alternatives