Twilio Pricing 2026

Twilio voice pricing for India starts at ₹0.35/min for inbound calls and ₹0.65/min for outbound calls to landlines. Mobile calls cost around ₹1.20/min. Phone number rental is ₹200/month for local Indian numbers. When you add AI voice processing (like Edesy), expect an additional ₹4-6/min for the AI layer.

Twilio's base rates are competitive (₹0.65-1.50/min for voice). However, the total cost depends on: phone number rental, call duration, recording/transcription needs, and any AI processing. For high-volume calling, the costs add up. Our AI integration can reduce overall costs by automating calls that would otherwise need human agents.

Twilio is typically 20-30% more expensive than Exotel for India-only calling. However, Twilio offers global reach (100+ countries), better API documentation, and more integration options. For India-focused businesses, Exotel may be cheaper. For global operations, Twilio is more cost-effective.

Common hidden costs include: Number lookups (₹0.40/lookup), recording storage after free tier, transcription (₹0.04/min), conference call surcharges, and CNAM lookup fees. Always factor these into your total cost calculation.

Businesses typically save 50-70% by automating calls with AI instead of using human agents. While AI adds ₹4-6/min to Twilio costs, it replaces agents costing ₹25-50/call. A call center handling 10,000 calls/month can save ₹5-10 lakhs monthly by switching to AI voice.

Twilio is almost always cheaper than building your own telephony infrastructure. Building requires: PRI lines (₹50,000+/setup), hardware, maintenance, and engineering team. Twilio's pay-per-use model means no upfront investment and scales automatically.

Yes, Twilio offers committed use discounts for high-volume customers. Contact Twilio sales for custom pricing on 100,000+ minutes/month. Additionally, using our AI platform on top of Twilio qualifies for our Pro/Max plans with lower per-minute rates.

Twilio itself doesn't provide conversational AI - it provides telephony infrastructure. To add AI, you need a platform like Edesy (₹4-6/min), Retell AI (~$0.10/min), or Vapi (~$0.05/min). Edesy is the most cost-effective for Indian language support and volume discounts.