What format do webhook payloads use?

All webhooks use JSON payloads over HTTPS. Inbound webhooks accept POST requests, and outbound events deliver signed JSON payloads to your endpoint.

How are failed webhook deliveries handled?

Failed deliveries are retried up to 5 times with exponential backoff (1s, 10s, 60s, 300s, 900s). You can monitor delivery status in the webhook activity log.

Can I filter which events trigger webhooks?

Yes, you can subscribe to specific events (call.completed, call.escalated, call.failed) and add filters based on call properties.

Is there a webhook testing tool?

Yes, the dashboard includes a webhook testing interface where you can send test events and inspect payloads before going live.

Developer

AI Voice Assistant + Webhooks

Connect any application or system to AI Voice Assistant using custom webhooks. Trigger calls from any event, receive real-time call outcomes, and build flexible integrations with your existing infrastructure.

Start Integration

View Pricing

< 100ms

Webhook Delivery

Any

System Compatible

99.9%

Delivery Reliability

Unlimited

Custom Integrations

Webhook Integration Features

Inbound Webhooks

Trigger AI voice calls by sending HTTP POST requests from any application, script, or system to your unique webhook URL.

Outbound Event Hooks

Receive real-time HTTP callbacks when calls are completed, escalated, or reach specific conversation milestones.

Signed Payloads

All webhook payloads are signed with HMAC-SHA256 for verification, ensuring data integrity and preventing spoofing.

Automatic Retries

Failed webhook deliveries are automatically retried with exponential backoff, ensuring no events are lost.

Flexible JSON Payloads

Send and receive richly structured JSON data including call metadata, transcripts, custom fields, and conversation context.

Webhook Activity Logs

Full audit trail of all webhook events with payload details, delivery status, and response codes for debugging.

How Webhook Integration Works

Generate Webhook URLs

Create unique inbound webhook URLs in your Edesy dashboard for triggering voice calls from external systems.

Configure Event Subscriptions

Subscribe to specific voice call events (completed, escalated, failed) and provide your callback URLs.

Map Data Fields

Define JSON payload mappings for both inbound triggers and outbound event data to match your system's schema.

Integrate & Test

Test webhook connectivity with the built-in testing tool, then deploy to production with full logging enabled.

Teams Using Webhooks + Voice AI

"Webhooks let us integrate Edesy voice AI with our custom-built CRM in a single afternoon. Any event in our system can now trigger an intelligent voice call to our customers."

Rohit Bhatia

"We use outbound webhooks to feed call outcomes into our data warehouse in real-time. Our analytics team can track voice AI performance alongside every other business metric."

Priya Sundaram

Webhook Integration FAQ

More Integrations

REST API

Full REST API access

Zapier

No-code automation

Firebase

Firebase/Google Cloud

MySQL

MySQL database sync

Simple, Transparent Pricing

AI-powered voice assistant from ₹6/min - 60% cheaper than alternatives

Pay As You Go

₹6/ minute + telephony

Start immediately, pay per minute

No monthly commitment
Standard AI providers included
Twilio/Exotel integration
Call analytics dashboard
8+ Indian languages
24/7 availability

Get Started Free

Ready to Connect Webhooks?

Build custom integrations with AI Voice Assistant using flexible webhooks for any system or application.

Start Free Trial Request Demo

AI Voice Assistant

Try Free