How does the AI capture NPS scores via voice?

The AI asks the standard NPS question and listens for numeric responses. It can understand spoken numbers ('eight'), digits, and contextual responses ('very likely' maps to 9-10). It confirms the score before recording.

Can I run both transactional and relational NPS?

Yes. Transactional NPS surveys are triggered after specific interactions (purchase, support call). Relational NPS surveys run on a schedule (monthly, quarterly) to measure overall loyalty trends.

How do you handle the 'why' follow-up?

After capturing the score, the AI asks an open-ended follow-up question. Customers respond verbally, and their answers are transcribed, analyzed for themes, and stored alongside the numeric score.

What happens with promoters and detractors?

Promoters (9-10) can be asked for referrals or reviews. Detractors (0-6) trigger real-time alerts to your customer success team. Passives (7-8) receive tailored follow-up to move them to promoter status.

Can I see NPS broken down by customer segments?

Yes. The dashboard shows NPS by product line, geography, customer tenure, purchase value, support interactions, and any custom segments you define. This helps identify which areas need the most attention.

Use Case

AI Voice Assistant: NPS Surveys

Collect Net Promoter Scores through AI voice calls that feel like genuine conversations. Get 3x higher response rates than email, plus rich verbatim feedback from promoters and detractors alike.

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40%

Response Rate

90s

Avg. Call Duration

More Verbatim Feedback

Real-Time

NPS Dashboard

Key Capabilities

Complete NPS measurement and analysis via voice

Natural NPS Collection

Asks the standard NPS question conversationally and captures the 0-10 rating through natural voice responses.

Follow-Up Why Question

Automatically asks why they gave that score, capturing detailed verbatim feedback that reveals root causes.

Promoter Amplification

When promoters are identified (9-10), the AI can request referrals, reviews, or testimonials in the same call.

Detractor Recovery

Detractors (0-6) trigger instant alerts to your team for service recovery within the critical window.

Segment Analysis

Break down NPS by product, location, customer segment, purchase recency, or any custom attribute.

Trend Tracking

Track NPS trends over time with automated periodic surveys — monthly, quarterly, or post-interaction.

How It Works

Survey Triggered

NPS survey is triggered by a schedule, event, or manual campaign launch.

AI Calls Customer

Voice assistant asks the NPS question and captures the 0-10 score verbally.

Follow-Up Captured

AI asks why they gave that score and records the verbatim response.

Scores Analyzed

NPS is calculated in real time with segment breakdowns and trend analysis.

Success Stories

"We moved from quarterly email NPS surveys with 10% response to monthly voice NPS with 38% response. The depth of feedback is incomparable."

38% NPS Response Rate

Financial Services

CX Director

"The detractor alert system helped us save 15 at-risk enterprise accounts in Q1 alone. Each account was worth over 10 lakhs annually."

15 Accounts Saved

Technology

VP Customer Success

Related Use Cases

Customer Feedback

Reactivation Campaigns

Welcome Calls

Patient Follow-Up

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Standard AI providers included
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Measure Customer Loyalty with Voice NPS

Get 3x higher NPS response rates with AI voice surveys that capture both scores and the reasons behind them.

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