Connect WooCommerce to Convo AI

Create WooCommerce REST API keys and connect your store in the Convo AI dashboard, so the bot and agents can work with your store's order and customer data.

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Connecting WooCommerce gives Convo AI access to your store's data, so conversations can use order and customer details. Install the chat widget as well, so customers can reach you on the store.

Step 1: Create WooCommerce API keys#

  1. In WordPress, go to WooCommerce → Settings → Advanced → REST API.
  2. Click Add key.
  3. Enter a description such as "Convo AI", choose an admin user and set Permissions to Read/Write.
  4. Click Generate API key.
  5. Copy the Consumer key and Consumer secret. WooCommerce shows the secret only once.

Step 2: Connect the store in Convo AI#

  1. Sign in to Convo AI.
  2. Open Settings → Integrations → WooCommerce.
  3. Enter your Store URL (for example https://yourstore.com), the Consumer Key and the Consumer Secret.
  4. Test the connection, then save.

Keep the keys safe#

  • The consumer secret gives access to your store data. Share it only in the Convo AI dashboard.
  • To disconnect later, revoke the key in WooCommerce → Settings → Advanced → REST API.

Having trouble?#

  • Connection fails: check that the Store URL uses https:// and is the public address of your store.
  • Permission errors: make sure the key's permission is Read/Write and belongs to an admin user.
  • Security plugins or firewalls: allow requests to the WooCommerce REST API (/wp-json/wc/).
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