Edesy's WhatsApp platform covers the full journey — from your first bot reply to enterprise multi-workspace governance. Browse by category or search.
Intelligent conversations powered by your choice of LLM
Build a WhatsApp bot that understands voice messages. Auto-transcribes audio in 50+ languages, replies intelligently. Whisper + Sarvam AI supported.
Train your WhatsApp bot on your own documents — PDFs, websites, FAQs, product catalogs. Vector search + LLM = grounded, accurate answers. No hallucinations.
One WhatsApp bot, 40+ languages. Auto-detects the customer's language and mirrors it — including Hinglish, Tanglish, Spanish, Arabic, and Indian regional languages.
Build WhatsApp bot conversation flows with a drag-and-drop visual editor. 70+ node types, conditions, variables, integrations — no code, no developer.
Give your WhatsApp AI bot access to your APIs. The bot decides when to call them — order lookups, CRM queries, booking actions. Webhook, JavaScript, or built-in.
Test your WhatsApp bot end-to-end without sending real messages. Same engine as production, web-based chat UI. Catch bugs before customers do.
Every WhatsApp template type and message format
Build, send, and track WhatsApp carousel messages with up to 10 cards. Perfect for product catalogs, offers, and category navigation. No-code template builder.
Build WhatsApp messages with buttons, list pickers, quick replies, and CTAs. Higher click-through, faster conversions, less typing for customers.
Connect directly to Meta's WhatsApp Cloud API. Lower cost than Twilio, faster onboarding, native Meta features. Full support included.
Use Twilio as your WhatsApp BSP. Free sandbox for development, unified billing if you already use Twilio for SMS/voice. Same Edesy features either provider.
Send rich media via WhatsApp: images, videos, PDFs, voice notes, location, contact cards. All formats Meta supports, in template messages and conversations.
Broadcasts, drip flows, and triggered automation
Automated WhatsApp messages recover 20-30% of abandoned carts vs 5% for email. Multi-step flows with discounts, social proof, and personalized product recommendations.
Build multi-step WhatsApp drip campaigns with branching, delays, and triggers. Onboarding flows, nurture sequences, win-back campaigns — all set up once.
Schedule WhatsApp broadcast campaigns to thousands of contacts. Pick the date, time, and timezone — Edesy queues, throttles, and delivers reliably.
Test WhatsApp campaign variants — copy, images, timing, CTAs, discount amounts. Statistical winner detection. Multi-variant. Per-step testing in drip sequences.
Track every Meta CTWA ad click into a WhatsApp conversation. Attribute conversions back to campaigns. Optimize ad spend with closed-loop data.
Build cross-system workflows triggered by WhatsApp events. Event-based automation across bots, campaigns, integrations, webhooks. Visual orchestration.
Lists, segments, custom fields, opt-in management
Organize WhatsApp contacts into static and dynamic lists. Filter by custom fields, tags, behavior, e-commerce attributes. Target campaigns with surgical precision.
Add custom attributes to WhatsApp contacts. Text, number, date, dropdown — capture any data your business needs. Use in personalization and segmentation.
Tag WhatsApp contacts for instant filtering. Multi-tag per contact, auto-tagging via bot, color-coded tags, used in campaigns and routing.
Capture opt-in at multiple touchpoints. Honor opt-outs instantly. Audit-ready logs. Required by WhatsApp policy and GDPR — Edesy handles it for you.
Bulk import contacts via CSV, Excel, Google Sheets, or API. Phone validation, deduplication, custom field mapping, opt-in tracking, error reports.
Team collaboration on conversations
One inbox for every WhatsApp conversation across your team. Assign, escalate, take notes, hand off from bot to human — all in real time, with full context.
Every WhatsApp conversation gets an automatic AI summary. Agents save time, CRMs get clean data, handoffs become effortless. No more reading 50-message threads.
Internal notes in WhatsApp inbox: @-mention teammates, share context, coordinate handoffs without the customer seeing. Real team collaboration on conversations.
E-commerce, CRM, payments, and APIs
Connect Shopify to WhatsApp in 2 minutes. Recover abandoned carts, send order updates, sync product catalog, answer support — all from your WhatsApp number.
Connect WooCommerce to WhatsApp in 5 minutes. Recover abandoned carts, send order updates, sync products, and handle customer support — all from your WordPress store.
Capture WhatsApp leads into Google Sheets automatically. Bot conversations, form responses, order data — all flowing into your existing Sheets workflows.
Push every WhatsApp event (message, conversation, campaign) to your own systems in real-time. Configurable URLs, retry logic, signed payloads, full audit log.
Send Stripe payment links via WhatsApp. Subscription billing, one-time charges, donations — collected through the channel customers actually open.
Send Razorpay payment links via WhatsApp. UPI, cards, NetBanking, wallets — the full Indian payment stack collected through WhatsApp's 98% open rate.
Bi-directional WhatsApp + Salesforce integration. Auto-sync leads, cases, opportunities. WhatsApp conversation activity appears in Salesforce timeline. Built for sales teams.
WhatsApp + HubSpot integration. Auto-sync contacts, deals, and tickets. Conversations appear in HubSpot timeline. Sales + Service + Marketing Hub supported.
WhatsApp + Zoho CRM integration. Auto-sync leads, contacts, deals, cases. WhatsApp conversations show in Zoho timeline. Built for Indian SMBs on Zoho.
Campaign performance, agent metrics, attribution
Full WhatsApp campaign analytics dashboard. Per-message delivery, open, click, conversion, ROAS. Export to BI tools, cohort analysis, attribution.
Deep bot analytics: conversation success rate, drop-off points, tool call success, knowledge base hit rate, customer satisfaction, agent handover reasons.
Workspaces, roles, API access, governance
Manage multiple WhatsApp Business numbers from one workspace. Separate sales / support / regional numbers. One inbox, one team, all your numbers.
Owner, admin, member, custom roles. Granular access controls per WhatsApp number, bot, campaign, and feature. Audit logs for every action.
REST API keys for the Edesy WhatsApp platform. Scoped permissions, audit logs, expiration controls, rotation. Build your own dashboards, sync custom systems.
Run multiple WhatsApp workspaces from one login. Built for agencies, multi-brand operations, multi-region teams. Isolated data, shared team, central billing.