Let customers call and get instant order updates via AI. Share real-time tracking, delivery estimates, and handle modification requests without human agents.
Integrates with the tools you already use
Instant order information on call
Pull live tracking data from your OMS or courier partner to provide accurate delivery status.
Share estimated delivery times based on current shipment location and courier performance data.
Customers provide order ID or phone number and get instant status without waiting on hold.
Handle address changes, delivery rescheduling, and special instructions during the call.
Process return requests, explain policies, and schedule pickup during the status inquiry call.
Send tracking links and order details via SMS after the call for easy reference.
Connect and go live
"Order status calls made up 45% of our inbound volume. The AI bot handles all of them now, freeing our team to focus on actual issues that need attention."
Gaurav Sethi
"Customers love the instant response. They call, verify with order ID, and get complete tracking info in under 30 seconds. No waiting, no transfers."
Nandini Rao
Let AI handle order tracking queries instantly while your team focuses on complex customer issues.