Give citizens a helpline that answers in Hindi, Marathi, Tamil, Bengali or their own language. The AI voice bot explains schemes, shares application and grievance status, and routes callers to the right department.
Integrates with the tools you already use
Accessible public service by voice
Callers speak in their own language, including callers who cannot read or use apps, and get answers by voice.
Explain eligibility, required documents, deadlines and where to apply, from content your department maintains.
Callers give a reference number and the bot reads back the current status from your system via API.
Capture the complaint, location and category in a structured form and return a reference number.
Route calls that need an officer to the correct department or ward desk, with the details already captured.
The bot answers only from approved content and says when it does not know, instead of guessing.
Simple for callers, structured for staff
Example interactions
Example: a caller asks in Hindi whether they qualify for a housing or pension scheme and which documents to bring.
Example: a caller shares a complaint number and hears the current status and assigned department.
Example: report a streetlight or water supply issue with location details and receive a reference number.
Example: book a visit slot at a service centre for document verification.
Example: inform applicants that their application was approved or that documents are pending.
Example: call citizens after a grievance is closed and ask whether the issue was resolved.
Answer citizens in their own language, at any hour.