Replace press-1-for-Hindi menus with a single number. The AI voice bot detects the caller's language, resolves common queries in that language, and routes escalations to an agent who speaks it.
Integrates with the tools you already use
Language-first support operations
The bot identifies the caller's language from their first words, so callers never sit through a language menu.
When a human is needed, the call goes to an agent queue for that language, with the transcript attached.
Maintain answers once. The bot responds in each supported language from the same source, so policies stay consistent.
Regional-language callers get answers at night and on holidays, even when you do not staff every language around the clock.
Every call ends with an English summary and the original-language transcript, ready for your helpdesk or CRM via API or webhook.
See call volume, resolution and escalation by language to plan hiring and shift rosters.
From hello to resolution
Example interactions
Example: a caller asks in Telugu where their order or application is; the bot looks it up via your API and reads back the status.
Example: update a delivery address or contact number, with confirmation read back in the caller's language.
Example: move a service visit to another day and send an SMS confirmation.
Example: return windows, document requirements or refund timelines answered from your knowledge base.
Example: capture the complaint details, create a ticket and hand off to a supervisor who speaks the language.
Example: a caller starts in Marathi and hands the phone to a family member who speaks Hindi; the bot keeps up.
One number, every language your customers speak.