Bring back customers who have gone quiet. The outbound bot calls lapsed buyers and inactive subscribers, asks what changed, offers something relevant, and records the reason so your team learns why customers drift away.
Integrates with the tools you already use
Personal win-back calls at scale
Target customers by time since last purchase, last login or plan expiry, and tailor the script to each segment.
The bot asks why the customer stopped, such as price, quality, a competitor or simply forgetting, and logs the answer.
Present an offer you configure for each segment or reason, like a returning-customer discount or a plan downgrade option.
Customers with a complaint or a high-value account can be transferred to a retention specialist.
If a customer asks not to be called again, the bot confirms and marks them so they are excluded from future campaigns.
Aggregate reasons across calls to see which issues drive customers away and which offers bring them back.
Structured win-back in four steps
An illustrative example of how the call can flow. Your script, tone and rules are configured by you.
Lapsed subscription (example)
Illustrative call to a customer whose meal-kit subscription lapsed.
Hi, I am calling from the meal-kit service. We noticed you have not ordered in a couple of months. Can I ask what changed?
Honestly it got a bit expensive for us.
That makes sense. We now have a smaller two-meal weekly plan, and returning customers get their first box at a discount. Would you like the details?
Matches offer to reason
Sure, send it.
I have sent the plan details and your code by WhatsApp. Thanks for your time, and we hope to see you back.
Reason 'price' logged, offer sent by WhatsApp
Find out why customers left and give them a reason to return, one conversation at a time.