Measure CSAT and NPS by voice. The outbound bot calls customers after a purchase, delivery or support interaction, asks your rating questions, records the reason in their own words, and flags detractors for follow-up.
Integrates with the tools you already use
Scores plus the story behind them
Ask standard 0-10 NPS or 1-5 CSAT questions and accept spoken answers like "eight" or "pretty good, maybe four".
After a rating, the bot asks why and records the answer, so you get context that a single score cannot give.
Trigger surveys automatically after an order is delivered, a ticket is closed or a service visit is completed.
Low scores or complaints can create a ticket or alert so your team can call the customer back quickly.
Every response is transcribed and tagged by theme, such as delivery, pricing or staff behaviour, for easier analysis.
Push scores and verbatim responses to your CRM, helpdesk or spreadsheet for reporting.
From trigger to insight
An illustrative example of how the call can flow. Your script, tone and rules are configured by you.
Post-delivery NPS (example)
Illustrative survey after an online order was delivered.
Hi, I am calling from the store about your order delivered yesterday. Do you have one minute for two quick questions?
Okay.
On a scale of zero to ten, how likely are you to recommend us to a friend?
Maybe a five.
Thanks for being honest. What is the main reason for that score?
Captures the reason
The product is fine but delivery took a week.
I am sorry about the delay. I have shared this with our team, and someone may call you if you would like help with anything else.
Flagged as detractor
Score 5 recorded, tagged 'delivery delay', alert sent to CX team
Run CSAT and NPS surveys by voice and act on feedback while it is still fresh.