If your team already runs customer conversations in Intercom, connect your AI agent to it. The agent replies in the Intercom Messenger using your help centre articles and your own business data, then tags and assigns conversations to the right team inbox when a person is needed.
Integrates with the tools you already use
Keep Intercom as your inbox and add an agent that can take actions
Customers keep using the Intercom Messenger they already see on your site and app; the agent replies in the same conversation.
Your Intercom articles are used as the agent's knowledge, together with any other documents you upload.
Beyond answers, the agent can look up orders, bookings or accounts in your systems through the integrations and APIs you connect.
Conversations are tagged with the detected topic so your Intercom reports and rules can use them.
Hand-offs are assigned to the right team inbox, such as billing, technical or sales, with a note summarising the conversation.
Details collected in the conversation, such as company size or plan interest, are written back to the contact's attributes.
Typical setup steps
Read and write access you can configure
Read customer messages and write replies in the Messenger thread.
Read collections and articles used as knowledge.
Apply topic tags for reporting and rules.
Assign hand-offs to team inboxes or teammates.
Read and update attributes collected in the conversation.
Add a summary note for the teammate who picks up the conversation.
Illustrative examples in the Intercom Messenger.
Plan question from a trial user
Illustrative example
Does the Growth plan include API access?
Yes, API access is included from the Growth plan upward. Your trial already has it enabled, so you can create an API key under Settings, then Developers.
Answer from help centre article
Great, found it
Resolved in the Messenger
Refund request assigned to billing
Illustrative example
I upgraded by mistake, can I get a refund?
I understand. Refunds are handled by our billing team, so I have passed this to them with your account and upgrade date. They will reply in this conversation.
Tagged: refund. Assigned to Billing inbox with summary note
Assigned to Billing team inbox
Start free, scale as you grow. No per-message fees, no hidden costs.
We will help you map topics, inboxes and actions so the agent fits your existing Intercom setup.
Every business is unique. Let's discuss your specific needs and create a pricing plan that works for you.
Custom pricing based on your needs
No hidden fees or surprises
Flexible payment options
Volume discounts available
Free consultation & demo
30-day money-back guarantee
Our team will get back to you within 24 hours with a personalized pricing proposal
Or reach out directly:
Trusted by businesses worldwide