Run your AI agent on WhatsApp through the official WhatsApp Business API. This page covers the technical side of the connection: phone number setup, template messages, the 24-hour customer service window, interactive messages, media and handing a chat to a human.
Integrates with the tools you already use
Built around how the WhatsApp Business API actually works
Customers message your business number and the agent replies in the same thread, with the conversation history available for context.
Outbound messages such as reminders and order updates use templates approved by Meta. The agent fills in the variables and sends them on your trigger.
Inside the window after a customer's last message, the agent replies freely. Outside it, the agent uses an approved template to re-open the conversation.
Quick-reply buttons and list messages let customers pick a slot, an order or an option with one tap instead of typing.
The agent can receive photos, PDFs and voice notes, such as a damaged-product photo or a KYC document, and send documents like invoices back.
Your team can take over any chat from the agent and hand it back, with the full thread visible to whoever is replying.
What the WhatsApp setup involves
Data the agent reads from and sends to WhatsApp
Text, button replies, list selections, images, documents and voice notes from the customer.
Free-form replies within the 24-hour window, and approved template messages outside it.
Whether a contact has opted in to receive messages, which you capture on your website, checkout or forms.
Sent, delivered and read receipts for outbound messages, available for reporting.
Previous messages in the thread, used by the agent so customers do not repeat themselves.
When a human takes over and when the chat returns to the agent.
Illustrative examples showing template re-engagement and an interactive reply.
Template outside the 24-hour window
Illustrative example
Hi Rahul, your service appointment is due next week. Tap a button below to choose a day.
Approved template message
[Tapped: Tuesday]
Tuesday works. Morning or afternoon?
Window re-opened, free-form replies allowed
Morning
Booked for Tuesday at 10:00 am. You will get a reminder the day before.
Booked through buttons and replies
Customer asks for a person
Illustrative example
Mujhe kisi insaan se baat karni hai
Sure, I am connecting you to our team now. They can see this chat, so you will not need to repeat anything.
Chat taken over by support team
Start free, scale as you grow. No per-message fees, no hidden costs.
We help with number registration, templates and agent setup so you can go live on WhatsApp.
Every business is unique. Let's discuss your specific needs and create a pricing plan that works for you.
Custom pricing based on your needs
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