Shared inboxes such as support@ and sales@ collect order queries, invoices, complaints and leads in one pile. Connect an AI agent to the inbox so it reads each email, works out what it is, extracts the details that matter, and either replies, drafts a reply for review, or routes it to the right person.
Integrates with the tools you already use
Works with any email provider, as listed on the features page
Each incoming email is classified by intent, such as order query, refund request, invoice, sales enquiry or spam, using categories you define.
Order numbers, invoice amounts, dates, names and attachments are pulled out into fields your other systems can use.
Choose per category: the agent replies on its own, or prepares a draft for a person to approve and send.
Emails that need a person are forwarded or assigned to the right team or helpdesk queue with the extracted details attached.
Invoices, purchase orders and screenshots are read for key details and passed on with the email.
Follow-up emails in sales or reminder sequences are sent on the schedule you set and stop when the recipient replies.
Typical setup steps
Data handled by the email connection
Subject, body, sender and thread history for each message in the connected inbox.
PDFs and images attached to the email, read for key details where relevant.
Order numbers, amounts, dates and other fields you define, passed to your CRM or helpdesk.
Category labels, assignment and forwarding to the right team.
Sent replies in the same thread, or drafts left for a person to review.
Timing for outbound sequences and stop-on-reply rules.
Illustrative examples of an automatic reply and a routed email.
Order query answered automatically
Illustrative example
Subject: Order 55102 not received. Hi, I ordered last week and haven't received anything yet.
Hi Kavya, order 55102 was dispatched on Monday and the courier shows it out for delivery today. Here is the tracking link. Reply to this email if it does not arrive by this evening.
Classified: order status. Auto-reply enabled
Answered in the same thread
Vendor invoice routed to accounts
Illustrative example
Subject: Invoice INV-2291 for October services. Please find attached our invoice.
Thank you, we have received invoice INV-2291 and passed it to our accounts team.
Classified: vendor invoice. Amount and due date extracted, forwarded to accounts
Routed to accounts with extracted details
Start free, scale as you grow. No per-message fees, no hidden costs.
Show us the kinds of email your team receives and we will configure categories, replies and routing.
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