Your agents talk to customers; your team lives in Slack. Connect the two so hand-offs, hot leads and problems appear in the right channel with the context attached, and your staff can act on them without switching tools. Internal assistants for HR and IT questions can also run inside Slack.
Integrates with the tools you already use
Team notifications first, internal assistants where it fits
When an agent hands a conversation to a person, a message lands in the support channel with the customer's request, a summary and a link to the conversation.
When a lead qualifies or books a meeting, the sales channel gets a short brief so the account owner can follow up quickly.
Repeated failed answers, negative sentiment or a spike in similar complaints can be posted to a channel for a team lead to review.
Send different events to different channels, such as billing hand-offs to one channel and technical ones to another.
A scheduled post with conversation counts, hand-offs and unanswered questions from the previous day.
Employees can ask an internal agent HR or IT questions in Slack. This uses Slack's API and is configured as part of the setup.
Typical setup steps
You choose which fields each message includes
A short summary of what the customer asked and what the agent already did.
Name, contact and any identifiers such as order or account number, as you configure.
Why the agent escalated: a rule, a customer request, or an unanswered question.
Qualification answers and the booked meeting time for sales alerts.
A link to the full transcript for whoever picks it up.
Conversation and hand-off counts for the scheduled summary.
Illustrative examples of a customer conversation and the resulting Slack alert.
Hand-off posted to #support-billing
Illustrative example
My invoice shows the wrong GST number
I will get our billing team to correct that. Could you share the correct GSTIN?
Shared above
Thanks. Our billing team has your request and will send a corrected invoice.
Posted to #support-billing with GSTIN and invoice number
Billing team notified in Slack
Internal question in Slack
Illustrative example
Is 14 November a company holiday?
No, 14 November is a working day. The next holiday on the company list is 25 December. Want the full holiday list?
Answer from the uploaded holiday calendar
Answered inside Slack
Start free, scale as you grow. No per-message fees, no hidden costs.
Tell us which events matter to your team and we will route them to the right Slack channels.
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