Most IT tickets are repeats: VPN will not connect, printer offline, access to a shared drive, password expired. Build an internal AI agent that walks employees through the fix in Slack or a web chat, triggers routine actions through your existing tools, and raises a complete ticket when an engineer is needed.
Integrates with the tools you already use
First-line support that follows your runbooks
Step-by-step fixes for VPN, Wi-Fi, email sync, printers and common apps, taken from your runbooks and adjusted to the employee's device and OS.
The agent checks the request against your policy and triggers the reset or access workflow in your identity tool through its API, or raises it for approval.
When an engineer is needed, the ticket arrives with the device, OS, error message, steps already tried and screenshots, so no time is spent asking again.
When several employees report the same problem in a short time, the agent flags a possible incident to the IT team instead of opening separate tickets.
Requests for a new laptop, monitor or software licence are collected with the business reason and routed for approval.
Employees ask about an existing ticket and get its current status without messaging the engineer directly.
Built on top of the tools your IT team already uses
Illustrative examples using sample runbook steps.
VPN not connecting
Illustrative example
VPN keeps failing, says authentication error
Authentication errors usually mean the password changed recently. Have you reset your password in the last week?
Yes, yesterday
The VPN client still has the old password saved. Open the client, go to Settings, remove the saved credentials and sign in again with your new password.
That worked
Resolved from runbook, no ticket
Laptop will not boot
Illustrative example
Laptop shows a black screen and won't start
That needs an engineer. I have raised a ticket with your laptop's asset tag, the symptom and the time it started. The desk team will contact you, and you can use a loaner from the IT desk in the meantime.
High-priority ticket created
Ticket raised with full details
Start free, scale as you grow. No per-message fees, no hidden costs.
Share your most common IT requests and runbooks and we will scope an internal helpdesk agent.
Every business is unique. Let's discuss your specific needs and create a pricing plan that works for you.
Custom pricing based on your needs
No hidden fees or surprises
Flexible payment options
Volume discounts available
Free consultation & demo
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