Integrate AI voice calls with Microsoft Teams. Get real-time notifications, escalate calls to Teams users, and connect voice AI with your enterprise workflow.
Notifications
Escalation
Grade
Support
What you can do with AI Voice Agent + Teams
Get call alerts, summaries, and outcomes posted to Teams channels automatically
Warm transfer AI calls directly to Teams users when human help is needed
Enterprise single sign-on with Azure Active Directory integration
Check Teams presence status before escalating calls to users
Post call transcripts and recordings to Teams conversations
Control and monitor AI agents through Teams bot commands
Enterprise-ready setup
Connect Teams
Azure AD authentication
Configure Channels
Set notification routing
Map Users
Link escalation paths
Go Live
Teams integration active
How enterprises use Teams integration
AI handles L1 calls, escalates to IT team in Teams with full context
Route AI-qualified issues to support agents available in Teams
Alert sales reps in Teams when hot leads call, with AI summary
Notify on-call team in Teams during after-hours escalations
Real results from connected workflows
"Our IT help desk runs on Teams. AI handles first-line calls and escalates to the right technician with full context in Teams."
IT Help Desk
Technology
IT Director
"The Azure AD SSO made IT happy and the Teams notifications made support reps happy. Win-win."
Easy Enterprise Deployment
Financial Services
VP Operations
Common questions
Connect AI voice agents to your stack
AI-powered phone calls from ₹6/min — or bring your own AI keys and pay just ₹1.5/min platform fee
Integrate AI voice calls with your enterprise workflow
More AI voice agent resources
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