Connect AI voice agents to Zendesk Support. Auto-create tickets, resolve common issues with AI, and integrate seamlessly with your enterprise support workflow.
Ticket Deflection
Grade
Integration
Sync
What you can do with AI Voice Agent + Zendesk
Create, update, and resolve Zendesk tickets automatically from AI calls
AI accesses full customer history from Zendesk during every call
Voice calls join the same ticket thread as chat, email, and social
SOC 2 compliant integration with Zendesk enterprise security features
Voice AI metrics flow into Zendesk Explore for unified analytics
Route to agents based on Zendesk skills, groups, and availability
Enterprise-ready setup
Connect Zendesk
OAuth authentication
Configure Routing
Set ticket rules
AI Handles Calls
Resolves or escalates
Zendesk Updated
Full sync
Scale support with AI
AI handles L1 issues completely, creates tickets for L2 with full context
AI provides after-hours support, creates tickets for agent review
AI handles calls in 24+ languages, all synced to Zendesk
AI makes outbound calls for CSAT, updates, and follows up on tickets
Real results from connected workflows
"We deflect 60% of phone inquiries with AI. The Zendesk integration means everything still flows to the same ticket system."
60% Deflection
Software
VP Support
"Omnichannel is real now - phone calls appear in the same ticket thread as chat and email. One view of the customer."
True Omnichannel
Retail
CX Director
Common questions
Connect AI voice agents to your stack
AI-powered phone calls from ₹6/min — or bring your own AI keys and pay just ₹1.5/min platform fee
Set up enterprise-grade voice AI with your Zendesk workflow
More AI voice agent resources
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Open in DriveStart from $0.04/min - 60% cheaper than alternatives