Connect AI voice agents to Freshdesk. Auto-create tickets from calls, resolve common issues, and update ticket status - all without agent involvement.
Auto-Resolution
Ticket Creation
Status Updates
Integration
What you can do with AI Voice Agent + Freshdesk
Create Freshdesk tickets from AI calls with full context and transcript
AI resolves common issues and marks tickets as solved automatically
Update ticket status and add notes based on call outcomes
AI accesses Freshdesk customer history during calls
Route unresolved calls to appropriate agent groups
Collect satisfaction scores and sync to Freshdesk
Simple setup process
Connect Freshdesk
API authentication
Configure Rules
Set ticket routing
AI Handles Calls
Resolves or escalates
Tickets Updated
Freshdesk synced
Reduce ticket volume with AI
AI answers common questions and marks ticket resolved - no agent needed
AI provides ticket status updates to callers and logs the interaction
AI identifies urgent issues and creates high-priority tickets
AI makes outbound follow-up calls and updates ticket status
Real results from connected workflows
"70% of our phone support calls are now resolved by AI. Agents only handle the complex stuff."
70% Deflection
SaaS
Support Manager
"Every call creates a ticket automatically with full transcript. No more manual logging."
Zero Manual Tickets
Retail
CX Lead
Common questions
AI-powered phone calls from ₹6/min - 60% cheaper than alternatives
Set up the Freshdesk integration and automate your support tickets
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.
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Open in DriveAI voice agent qualifying leads for solar installation company in Assamese language. Natural conversation flow with product inquiry handling.
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Open in DriveAI voice bot helping patients book hospital appointments in Bengali. Natural conversation with availability checking and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.
Audio player powered by Google Drive
Open in DriveStart from $0.04/min - 60% cheaper than alternatives