Add AI voice calls to your Intercom workflow. Sync phone conversations with chat history, trigger Intercom workflows from calls, and create unified conversational experiences.
Conversations
Sync
Triggers
Preserved
What you can do with AI Voice Agent + Intercom
Voice calls appear in Intercom inbox as part of the customer conversation
AI accesses Intercom user data, conversation history, and company info during calls
Trigger Intercom Series workflows based on call outcomes and events
Seamlessly hand off between Intercom Fin bot and voice AI
Apply Intercom tags and update user attributes from call data
Create Intercom tickets from calls when needed
Simple setup process
Connect Intercom
OAuth authentication
Configure Sync
Set conversation mapping
AI Handles Calls
Voice conversations
Intercom Updated
Unified inbox
Unified voice + chat experiences
Escalate from Intercom chat to AI voice call for complex conversations
AI makes voice follow-up calls to users who chatted, synced to Intercom
Call outcomes trigger Intercom Series for personalized follow-up
Route high-value Intercom users to priority voice support
Real results from connected workflows
"Voice calls now appear right in our Intercom inbox. One conversation thread across chat and phone."
Unified Inbox
SaaS
CX Lead
"We trigger Intercom Series from call outcomes. Qualified leads get personalized email sequences automatically."
Automated Follow-Up
Fintech
Head of Growth
Common questions
AI-powered phone calls from ₹6/min - 60% cheaper than alternatives
Add AI voice calls to your conversational support workflow
More AI voice agent resources
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