Detect customer emotions as they speak. Positive, negative, frustrated, or confused, the AI reads tone and language to score sentiment in real-time and trigger escalations before issues grow.
Analysis
Accuracy
Escalation
Reports
Understand how every customer feels in real-time
Identify happiness, frustration, anger, confusion, and satisfaction from both voice tone and word choice in real-time
Each call receives a continuous sentiment score that tracks how customer mood changes throughout the conversation
Automatically transfer to a human agent when sentiment drops below a configurable threshold or specific trigger phrases are detected
Track sentiment trends across campaigns, time periods, and agent performance to identify systemic issues early
Set up custom keyword and phrase triggers that flag calls for review when specific language patterns are detected
Generate automated CSAT and NPS-equivalent scores from call sentiment data without post-call surveys
Multi-signal emotion detection
Voice Analysis
Tone, pitch, speed, and volume analyzed for emotional signals
Language Analysis
Word choice and phrases evaluated for sentiment indicators
Score Computation
Multi-signal sentiment score calculated and updated in real-time
Action Triggered
Escalation, alert, or tag applied based on sentiment thresholds
Proactive customer experience management
"Sentiment analysis catches frustrated customers before they churn. We now intervene proactively on negative calls, and our retention rate improved by 18%."
18% Better Retention
SaaS
Head of Customer Success
"The trend reports revealed that Monday morning calls had consistently lower sentiment. We adjusted staffing and scripts, and satisfaction scores improved across the board."
Data-Driven Improvements
Retail
CX Director
Common questions about emotion detection
Other AI voice assistant capabilities
AI-powered voice assistant from ₹6/min - 60% cheaper than alternatives
Real-time sentiment analysis with automatic escalation triggers
Every business is unique. Let's discuss your specific needs and create a pricing plan that works for you.
Custom pricing based on your needs
No hidden fees or surprises
Flexible payment options
Volume discounts available
Free consultation & demo
30-day money-back guarantee
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