Real-Time Call Sentiment Analysis

Identify happiness, frustration, anger, confusion, and satisfaction from both voice tone and word choice in real-time

Each call receives a continuous sentiment score that tracks how customer mood changes throughout the conversation

Automatically transfer to a human agent when sentiment drops below a configurable threshold or specific trigger phrases are detected

Track sentiment trends across campaigns, time periods, and agent performance to identify systemic issues early

Set up custom keyword and phrase triggers that flag calls for review when specific language patterns are detected

Generate automated CSAT and NPS-equivalent scores from call sentiment data without post-call surveys