Seamlessly transfer calls to human agents with full conversation context. Skill-based routing ensures the right agent gets the call, and warm transfers mean the customer never repeats themselves.
Routing
Transfer
Context Preserved
Wait Time
The smoothest handoff from AI to human
AI briefs the human agent on the conversation context before connecting the caller, so the customer never repeats information
Route calls to agents based on skills, language, department, or custom rules to ensure the best match for each query
A real-time summary of the conversation, customer intent, and collected data is displayed to the agent upon transfer
Configure automatic escalation rules based on sentiment, keywords, request type, or when the AI cannot resolve the query
Transfer calls to external phone numbers, SIP endpoints, or third-party contact centers with full context
Track transfer rates, reasons, and outcomes to optimize your AI's resolution capability and reduce unnecessary handoffs
Seamless AI-to-human handoff
Trigger Detected
AI identifies the need for human assistance based on rules or caller request
Agent Matched
Best available agent selected based on skills, language, and availability
Context Briefing
AI delivers conversation summary, intent, and collected data to the agent
Warm Handoff
Caller connected to agent with zero wait time and no repeated information
Smooth handoffs that improve satisfaction
"The warm transfer feature is brilliant. Our agents get a full summary before the call connects, so the customer experience is seamless. CSAT scores went up 25%."
25% Higher CSAT
Financial Services
Contact Center Head
"Skill-based routing means complex insurance queries go straight to senior agents while the AI handles simple ones. Our resolution times dropped by 40%."
40% Faster Resolution
InsureTech
VP Customer Service
Common questions about AI-to-human handoff
Other AI voice assistant capabilities
AI-powered voice assistant from ₹6/min - 60% cheaper than alternatives
Transfer calls with full context so customers never repeat themselves
Every business is unique. Let's discuss your specific needs and create a pricing plan that works for you.
Custom pricing based on your needs
No hidden fees or surprises
Flexible payment options
Volume discounts available
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