No more 'Press 1 for sales, press 2 for support.' Callers simply state what they need in natural language and the AI understands, routes, or resolves immediately. 80% faster than traditional IVR menus.
Menu Trees
Language
Faster
CSAT
The end of 'Press 1, Press 2' forever
Callers describe their need in their own words. 'I want to check my balance' or 'My order hasn't arrived' both work perfectly
AI identifies the caller's intent within seconds and either resolves the query directly or routes to the right department
Route callers based on their actual need, not a rigid menu structure. Handles hundreds of intents without multilevel menus
Many queries resolved without any human involvement: account balance, order status, appointment confirmation, FAQs
No waiting through menu options. Callers state their need immediately and get routed or resolved in seconds
See exactly what callers are asking for. Discover unmet needs, common issues, and optimize routing based on real data
From rigid menus to natural conversations
Caller Speaks
Caller describes what they need in natural language
Intent Understood
AI instantly recognizes the intent from hundreds of possible categories
Resolution or Routing
AI resolves the query directly or routes to the most appropriate agent
Outcome Tracked
Resolution, transfer, and satisfaction data captured for optimization
Businesses that ditched traditional IVR
"We replaced a 5-level IVR menu with Edesy's conversational AI. Average time to reach the right department dropped from 3 minutes to 15 seconds. Customer complaints about the phone system disappeared entirely."
3 min to 15 sec
Energy
Head of Customer Service
"Our old IVR had a 40% abandon rate because customers hated navigating menus. With conversational AI, abandon rate is under 10%. The ROI paid for itself in the first month."
40% to 10% Abandon Rate
Telecommunications
VP Digital
Common questions about replacing traditional IVR
Other AI voice assistant capabilities
AI-powered voice assistant from ₹6/min - 60% cheaper than alternatives
Replace rigid phone menus with natural conversational AI
Every business is unique. Let's discuss your specific needs and create a pricing plan that works for you.
Custom pricing based on your needs
No hidden fees or surprises
Flexible payment options
Volume discounts available
Free consultation & demo
30-day money-back guarantee
Our team will get back to you within 24 hours with a personalized pricing proposal
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Trusted by businesses worldwide