Automate order status inquiries, delivery updates, cart recovery calls, returns processing, and COD confirmation for your online store. Reduce support costs by 60% while keeping customers informed in their preferred language.
35%
Cart Recovery Rate
85%
COD Confirmation
<2s
Response Time
Trusted by e-commerce businesses
Purpose-built features for online retail businesses
Proactively call customers with order confirmations, shipping updates, and delivery ETAs in real time
Automated calls for out-for-delivery alerts, delivery attempt failures, and rescheduling options
Re-engage customers who abandoned carts with personalized voice outreach and exclusive offers
Guide customers through return initiation, pickup scheduling, and refund status updates via voice
Verify cash-on-delivery orders with automated confirmation calls to reduce RTO rates by up to 40%
Handle product queries, warranty claims, and exchange requests without human agent involvement
RTO Reduction
Support Cost Savings
Cart Recovery Rate
Faster Response
Integrate with Shopify, WooCommerce, Magento, or any e-commerce platform via API or webhook
Set up triggers for order status, delivery updates, cart abandonment, and COD confirmation calls
Personalize call scripts with order details, customer name, and product information in multiple languages
Start automating customer calls instantly. Monitor performance with real-time analytics dashboard
"We reduced our RTO rate by 38% after deploying Edesy's COD confirmation calls. The voice assistant confirms orders in Hindi and English, and customers feel like they're talking to a real person."
OH
Operations Head
Operations at D2C Fashion Brand
"Cart recovery calls brought back 32% of abandoned carts in the first month. The AI calls customers within 30 minutes of abandonment and the conversion lift has been remarkable."
MD
Marketing Director
Marketing at Online Electronics Store
"Our customer support team was drowning in 'Where is my order' calls. Now the voice assistant handles 70% of those automatically, freeing our agents for complex issues."
CE
Customer Experience Manager
Support at Multi-brand Marketplace
Resources to help you evaluate and implement
Voice AI for more sectors
AI-powered voice assistant from ₹6/min - 60% cheaper than alternatives
Deploy AI voice assistant for e-commerce in minutes. Reduce RTO, recover carts, and delight customers.