Convo AI vs Gorgias: Best Shopify Helpdesk in 2025
Both are built for e-commerce, but Convo AI offers better WhatsApp support and more affordable pricing for growing Shopify stores.
Our Verdict
Choose Convo AI for better WhatsApp/Instagram support and lower costs. Choose Gorgias if you're US-focused and need deep Shopify macros and rules.
Feature Comparison
E-commerce
Channels
Automation
Pricing
Markets
Pros & Cons
Native WhatsApp Business API
Free tier to get started
No per-ticket overages
Better for India and APAC markets
More affordable for high-volume stores
Very deep Shopify integration
Advanced macros and rules
Good for US market
Revenue attribution features
Voice support option
Who Should Choose What?
Shopify stores in India/APAC, brands heavily using WhatsApp, cost-conscious growing stores.
US-based Shopify stores, brands with complex automation needs, enterprise e-commerce.
Pricing Comparison
Free tier. Paid from ₹2,500/month. No overages.
Starts at $10/month (50 tickets). $0.40/ticket overage. Enterprise from $750/month.
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation