Convo AI vs Richpanel: E-commerce Helpdesk Showdown
Both are built for e-commerce. Richpanel focuses on self-service, while Convo AI excels at messaging channels and agent collaboration.
Our Verdict
Choose Convo AI for stronger WhatsApp/Instagram capabilities and better pricing. Choose Richpanel if self-service portal is your top priority.
Feature Comparison
Features
Channels
Integrations
Pricing
Automation
Pros & Cons
Native WhatsApp integration
Free tier to start
More affordable at scale
Better for messaging-first brands
Simpler pricing model
Strong self-service portal
Customer facing app
Advanced automation workflows
Good for reducing ticket volume
Who Should Choose What?
Brands focused on WhatsApp and Instagram engagement at affordable prices.
Stores that want customers to self-serve before contacting support.
Pricing Comparison
Free tier. Paid from ₹2,500/month.
Starts at $29/month. Pro from $99/month per agent.
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation