Convo AI adds an AI chat widget to your WordPress site. The bot answers visitors from your knowledge base, and when a person is needed the chat moves to your team in the Convo AI inbox.
What you set up#
| You have | Do this | Guide |
|---|---|---|
| Any WordPress site | Add the chat widget embed code to your site | Install the Chat Widget |
| A WooCommerce store | Also connect your store, so conversations can use order and customer data | Connect WooCommerce |
Both steps take a few minutes and need no developer.
Before you start#
- A Convo AI account. Sign up free at convo.edesy.in.
- Admin access to your WordPress site, so you can add code to the site header.
- For WooCommerce: permission to create WooCommerce REST API keys.
How the widget is configured#
The embed code only identifies your widget. Everything else (colours, position, greeting, business hours, pre-chat form) is managed in the Convo AI dashboard under Engage → Chat Widgets, and changes reach your site without editing WordPress again.
Next steps#
- Install the chat widget on your WordPress site.
- If you sell with WooCommerce, connect your store.
- Add your FAQs and help articles to the knowledge base, so the bot can answer from them.