How to Get Help

Here is what you should do if you have an issue or even a question (this list is ordered from fastest to slowest resolution time):

Read this documentation. We do our best to keep it up to date and to cover all the possible issues and questions. Use the search bar to find what you are looking for.
Contact our support team. You can reach out through our contact page for help with any questions or issues.
Premium support. Users subscribed to paid plans can access priority support through the chat widget in the bottom right corner of the app.

If This is Urgent

An urgent report is when you have a bot live with users actively using it, something used to work fine and, all of the sudden, something stopped working.

Warning: If your report does not match this description, you may not receive a response. Please use the appropriate channels for non-urgent inquiries.

For urgent issues, please contact us through our contact page with "URGENT" in the subject line.

How to Get Help

Here is what you should do if you have an issue or even a question (this list is ordered from fastest to slowest resolution time):

Read this documentation. We do our best to keep it up to date and to cover all the possible issues and questions. Use the search bar to find what you are looking for.
Contact our support team. You can reach out through our contact page for help with any questions or issues.
Premium support. Users subscribed to paid plans can access priority support through the chat widget in the bottom right corner of the app.

If This is Urgent

An urgent report is when you have a bot live with users actively using it, something used to work fine and, all of the sudden, something stopped working.

Warning: If your report does not match this description, you may not receive a response. Please use the appropriate channels for non-urgent inquiries.

For urgent issues, please contact us through our contact page with "URGENT" in the subject line.