What IVR features does Banking & Finance need?

Banking & Finance typically requires Department routing, Callback requests, Card-block request capture, Payment reminders. Edesy provides all these features.

What are common use cases for Banking & Finance IVR?

Common use cases include Branch and department routing, Card service requests, EMI reminders, Loan enquiry routing.

What is IVR and how does it work?

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

How long does IVR setup take?

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Can I use my existing phone number?

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

Banking & Finance

IVR for Banking & Finance

IVR for banks and financial institutions. Department routing, card-block and callback requests sent to your systems by keypress, and payment reminder calls.

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Call Recording

Hindi & English TTS

24/7 Support

Features for Banking & Finance

Specialized IVR for banking & finance

Department routing

Built-in department routing for banking & finance.

Callback requests

Built-in callback requests for banking & finance.

Card-block request capture

Built-in card-block request capture for banking & finance.

Payment reminders

Built-in payment reminders for banking & finance.

Tell us about your calls

Share your use case and volume. We reply within one working day with a setup plan and pricing.

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IVR for Banking & Finance

Features for Banking & Finance

Common Use Cases

Branch and department routing

Card service requests

EMI reminders

Loan enquiry routing

Tell us about your calls

FAQ

Ready to Transform Banking & Finance Communication?