What IVR features does Diagnostics & Labs need?

Diagnostics & Labs typically requires Report-ready alerts, Collection scheduling, Multilingual reminders, DTMF self-service. Edesy provides all these features.

What are common use cases for Diagnostics & Labs IVR?

Common use cases include Report-ready calls, Sample collection booking, Appointment reminders, Home-collection requests.

What is IVR and how does it work?

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

How long does IVR setup take?

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Can I use my existing phone number?

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

Diagnostics & Labs

IVR for Diagnostics & Labs

IVR for diagnostic labs and pathology chains. Sample-collection scheduling, report-ready alerts, and multilingual patient reminder calls with DTMF self-service over local numbers.

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Call Recording

Hindi & English TTS

24/7 Support

Features for Diagnostics & Labs

Specialized IVR for diagnostics & labs

Report-ready alerts

Built-in report-ready alerts for diagnostics & labs.

Collection scheduling

Built-in collection scheduling for diagnostics & labs.

Multilingual reminders

Built-in multilingual reminders for diagnostics & labs.

DTMF self-service

Built-in dtmf self-service for diagnostics & labs.

Tell us about your calls

Share your use case and volume. We reply within one working day with a setup plan and pricing.

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IVR for Diagnostics & Labs

Features for Diagnostics & Labs

Common Use Cases

Report-ready calls

Sample collection booking

Appointment reminders

Home-collection requests

Tell us about your calls

FAQ

Ready to Transform Diagnostics & Labs Communication?