What IVR features does E-commerce need?

E-commerce typically requires COD order confirmation, Order update calls, Return request capture, Support routing. Edesy provides all these features.

What are common use cases for E-commerce IVR?

Common use cases include COD confirmation, Return requests, Delivery updates, Product inquiries.

What is IVR and how does it work?

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

How long does IVR setup take?

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Can I use my existing phone number?

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

E-commerce

IVR for E-commerce

IVR for online retailers. COD order confirmation calls, order and delivery updates, return request capture, and customer support routing.

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Call Recording

Hindi & English TTS

24/7 Support

Features for E-commerce

Specialized IVR for e-commerce

COD order confirmation

Built-in cod order confirmation for e-commerce.

Order update calls

Built-in order update calls for e-commerce.

Return request capture

Built-in return request capture for e-commerce.

Support routing

Built-in support routing for e-commerce.

Tell us about your calls

Share your use case and volume. We reply within one working day with a setup plan and pricing.

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IVR for E-commerce

Features for E-commerce

Common Use Cases

COD confirmation

Return requests

Delivery updates

Product inquiries

Tell us about your calls

FAQ

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