What IVR features does Healthcare need?

Healthcare typically requires Appointment confirmation, Reminder calls, Department routing, Emergency routing. Edesy provides all these features.

What are common use cases for Healthcare IVR?

Common use cases include Patient appointments, Pharmacy callback requests, OPD timings announcement, Emergency transfer.

What is IVR and how does it work?

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

How long does IVR setup take?

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Can I use my existing phone number?

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

Healthcare

IVR for Healthcare

IVR for hospitals, clinics, and healthcare providers. Appointment confirmation and reminder calls, department routing, and patient helplines.

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Features for Healthcare

Specialized IVR for healthcare

Appointment confirmation

Built-in appointment confirmation for healthcare.

Reminder calls

Built-in reminder calls for healthcare.

Department routing

Built-in department routing for healthcare.

Emergency routing

Built-in emergency routing for healthcare.

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Share your use case and volume. We reply within one working day with a setup plan and pricing.

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IVR for Healthcare

Features for Healthcare

Common Use Cases

Patient appointments

Pharmacy callback requests

OPD timings announcement

Emergency transfer

Tell us about your calls

FAQ

Ready to Transform Healthcare Communication?