What IVR features does Hotels & Hospitality need?

Hotels & Hospitality typically requires Reservation routing, Guest self-service, Multi-property routing, Multilingual prompts. Edesy provides all these features.

What are common use cases for Hotels & Hospitality IVR?

Common use cases include Room reservations, Booking confirmation, Guest requests, Front-desk routing.

What is IVR and how does it work?

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

How long does IVR setup take?

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Can I use my existing phone number?

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

Hotels & Hospitality

IVR for Hotels & Hospitality

IVR for hotels, resorts, and cloud kitchens. Reservation lines, guest self-service, and booking confirmation calls with multilingual prompts and menu routing across multiple properties.

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Call Recording

Hindi & English TTS

24/7 Support

Features for Hotels & Hospitality

Specialized IVR for hotels & hospitality

Reservation routing

Built-in reservation routing for hotels & hospitality.

Guest self-service

Built-in guest self-service for hotels & hospitality.

Multi-property routing

Built-in multi-property routing for hotels & hospitality.

Multilingual prompts

Built-in multilingual prompts for hotels & hospitality.

Tell us about your calls

Share your use case and volume. We reply within one working day with a setup plan and pricing.

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IVR for Hotels & Hospitality

Features for Hotels & Hospitality

Common Use Cases

Room reservations

Booking confirmation

Guest requests

Front-desk routing

Tell us about your calls

FAQ

Ready to Transform Hotels & Hospitality Communication?